FAQ / Help

In the main navigation you can find the grocery section. Here, you can find products by firstly clicking the department name under the groceries tab. e.g. Fresh Food A list of aisles will appear for you to choose from .e.g. Bakery You can then select the shelf you wish to look at e.g. Brown Bread and all the products in that shelf will appear in a list for you to choose from. You can even narrow this list down by choosing one of several options just before the product list like 'view by favourites'.

To find a product, simply type in the name of the product you are looking for in the search area and we will display the nearest matching products or suggest alternatives.

To add a product to your basket at any time, just type the quantity you want to add or increase or decrease the product amount, then press Add. The product will appear in your basket a moment later.

When you have finished your shop just select the checkout button in the basket area. Check your delivery address details and select the delivery time you prefer. Enter any delivery instructions you may have underneath and select the 'checkout' button. At checkout you can review all the products you have bought by clicking 'view full basket' button.
You can review all the products you have bought, amend any of the details in your basket like quantity, suggest suitable alternatives by clicking on 'substitutions' in the basket area, write notes to your picker, and review your pricing details and savings. Select the 'minimise basket' to return to your order summary and proceed with checkout. Check through the rest of your delivery details, then select 'proceed to payment' button. Fill in your payment details and select 'confirm your order' button. Then put your feet up and relax.

Adjusting the number of items is easy using your shopping basket. Find the product you want to adjust and click the increase or decrease buttons to change the amount in your basket. It may take a moment to update the basket price. Click the 'view full basket' button on the right of the screen at the bottom of your basket. All your items and the quantity you have in your basket will display.

You can advise your picker what to do if any of your products are unavailable and what to pick as a substitute. Click the 'view full basket' button on the right of the screen at the bottom of your basket. You will see your basket displayed with an option to allow for substitution. Select this if you are okay with a substitution for that product in case of unavailability. You can leave short notes for your Personal Shopper to read as they pick the products for your order. For example, you could add the note: "Green bananas please", which the Personal Shopper would read as they picked your bananas. Click on the add notes option to do this.

You can view and book your delivery slot at any point in your shopping trip by selecting the 'Book a delivery slot' link in your shopping basket on the right-hand side of the page. You can also book a slot after you have finished picking your items and have clicked on 'checkout'.
You will be shown the available delivery slots, with the relevant service charges. Select an available slot to book your delivery date and time.
You can order your deliveries up to 3 weeks in advance.
The delivery slot will be held for two hours with the option to extend this.

If you are a new customer, you will need to tell us your first line of address and clubcard. You will then be asked to register your details. Existing customers can simply login as normal.
As a new customer you will be asked to provide your Clubcard number, however don't worry if you don't have one, a Clubcard number will automatically be given to you when you register and this will enable you to shop online and immediately start collecting points.

You can go to our special offers section and view all of our latest special offers by department. In your 'Favourites' section you can also see some special offers we think you may be interested in.

At Tesco.ie we hope that our service helps to make your life a little easier. There are a number of people involved in your shopping trip, all of whom are dedicated to making sure you receive great service and great quality. Our expertly trained shoppers always pick from the back of the shelves to ensure you get the freshest produce and the longest sell by dates. They also carefully select fruit and vegetables as if they were shopping for themselves. They ask themselves the question "would I buy it?" and therefore do not send out anything that is not of the highest quality.
You can also specify specific substitutions or write notes to your picker for example "Equal sized portions please". When packing your produce our team are trained to separate food from non-food, chilled from frozen and heavy items at the bottom to avoid any squashing. Just like you would if you were shopping for yourself. We also store all products in climate-controlled areas- even in our vans. This ensures that your shopping is delivered in top condition and arrives at the correct temperature. Our helpful drivers will deliver your shopping to where you choose, be this your front door or your fridge door. Simply ask your driver next time you have a delivery.

When you are ready to checkout, select the 'checkout' button in your shopping basket area. Check your delivery details. If you have not already booked a delivery slot, book one by clicking on an available time that suits you. Enter any delivery instructions you may have and proceed to checkout Check your details on the checkout page and then enter your payment details.
To complete your order, click the 'order confirmation' button.

We accept the following method of payments:
Visa, Mastercard, American Express, and laser cards.

Your shopping basket guide:
Please note that the prices on our Grocery website are guide prices only. The actual price you pay is the price charged in store when your order is put together for delivery. This is because:
The prices of some products may vary between when you place your order and when it is delivered.
Your Personal Shopper may weigh items like fruit and vegetables or pick pre-packed weighed items like meat, poultry, and cheese. This means the price will vary slightly in store from what is on the website.
All prices are expressed inclusive of any VAT payable unless otherwise stated.
When your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable.

The groceries you order from us will be picked, by hand, in the home delivery store closest to your home.
The price you pay for groceries ordered online is the one charged in that store on the day your order is picked and delivered.
Any special offers e.g. 'Buy one get one free' will be deducted from your bill on the day of delivery, if the offer is applicable on the products you have ordered.

Once you have checked out, you will receive a confirmation e-mail, detailing all products, quantities and guide prices relating to your order.
The delivery driver will give you a full delivery note with details of all the products you've bought, including any substitutions you have received, or products unavailable.
If you have any queries about our substitutions or out of stock items, you can ask your driver at time of delivery.

Once you have checked out, you will receive a confirmation e-mail, detailing all products, quantities and guide prices relating to your order.
The delivery driver will give you a full delivery note with details of all the products you've bought, including any substitutions you have received, or products unavailable.
If you have any queries about our substitutions or out of stock items, you can ask your driver at time of delivery.

You can be totally confident when you are shopping with Tesco.ie.
Our Secure Server Software encrypts your credit card information to ensure your transactions with us are private and protected as they travel over the Internet.
We accept orders only from Web browsers that permit communication through Secure Socket Layers (SSL) technology; for example, 5 versions or higher of Internet Explorer and versions 5 or higher of Netscape Navigator. This means you cannot inadvertently place an order through an unsecured connection.
A copy of our privacy policy can be found here.

Please contact us for more information

Verified by Visa and MasterCard Securecode are online security services for Visa and MasterCard cardholders.

These schemes enable you to register an additional password to your credit card. By doing this you will help to prevent unauthorised purchases on your credit card which means that you can shop online with added security and peace of mind.

No, the password is only used for online shopping transactions.

During checkout, if your bank is participating, you will be asked to register for either scheme. Simply follow the online instructions to set up your new password.

No, this is a one-off registration process and all future purchases at Tesco.ie and other participating online stores will be completed with added security.

Some banks do offer an option to sign up later, but others will insist that you sign up to the scheme immediately in order for you to complete your online transaction. Like chip and pin, Verified by Visa and MasterCard Securecode will soon become compulsory for all cardholders. If you have any questions about the schemes or the opt in process, please contact your card issuer directly.

Please click on the following link to find out all about our Clubcard loyalty scheme http://www.tesco.ie/clubcard/

You will need a Tesco Clubcard to shop at Tesco.ie, but don't worry if you don't have one, a Clubcard number will automatically be given to you when you register.
This virtual Clubcard number will enable you to shop online and earn you Clubcard points on all your purchases. For every €1 you spend online, you will earn one Clubcard point.
Alternatively, you can pick up a card in your local store, and then register online at https://www.tesco.ie/account/register/en-IE/

When you shop with us on-line you will earn points on all your purchases*, just like you do in-store! For every €1 you spend you will earn 1 point, and there are always lots of promotions to help you top up your total!
* Clubcard terms and conditions apply. Some products may be excluded from the scheme including baby milk, pharmacy products, lottery tickets, stamps, tobacco, phonecards and gift vouchers.

If you haven’t yet received your statement, you can go online to My Clubcard account to view and print your vouchers or if you download the Tesco Ireland App, you can scan your vouchers straight from your phone.

You can check the balance of your points by visiting http://www.Tesco.ie/clubcard and clicking on the link on the left-hand side entitled 'My Clubcard Account'. You will see a page outlining your Clubcard points total.

If you have any other questions relating to the use of your Clubcard or Clubcard points, please visit https://www.tesco.ie/clubcard/deals/faq.aspx

We don't accept any coupons or vouchers from other supermarkets. We're happy to accept Tesco coupons printed off from the internet, as long as the terms and conditions on the coupon have been met and the coupon has a barcode. We can also accept coupons for branded products, as long as you’re purchasing the product (one voucher will be accepted per product), and the terms and conditions on the coupon have been met. We don't accept damaged or copied coupons.

You can amend your order as long as you do it up to 11:45pm the day before your delivery date. Click on the 'My Account' link at the top of the page and select 'Orders due for delivery'. You'll see a list of all your orders in progress.
Find your order from the 'Orders due for delivery' section then just click on the 'changes to this order' link for the relevant order.
Click on 'Make a change to this order' button and 'Continue to shop for the order'
Remember you must checkout your changes or you will receive your original order. You will not be charged again for your original order.

You can cancel orders up until midnight on the day before your delivery is due. Click on the 'My Account' link at the top of the page and select 'Orders due for delivery'. You'll see a list of all your orders in progress.
Find your order from the 'Orders due for delivery' section then just click on the 'Cancel this order' link for the relevant order.
Click 'Yes' to confirm.

Click on the 'My Account' link at the top of the page. Click on the link named ' Previous orders '. This will display the order history for your grocery account.
On this page you can view orders that you are currently shopping, orders you have checked out and are awaiting delivery or cancelled orders.

Click on the 'My Account' link at the top of the page. Click on the link named ' Previous orders'. This will display the order history for your grocery account.
On this page you can view orders that you are currently shopping, orders you have checked out and are awaiting delivery or cancelled orders.

Once you have checked out, you will receive a confirmation e-mail detailing all products, quantities and guide prices relating to your order.
Please make a note of the order number in case you need to contact us.

You can order to an alternative delivery address during the checkout or book a delivery slot process. You can also add a new basket and have this delivered to the alternative address. You must checkout the baskets separately.
You will be asked for the details of the alternative address before you select your delivery time as we require the address details in order to determine what slots are available in your area.
If you do not book your delivery slot before or during your shop, you will be prompted for an address at the checkout stage.

You can view and amend your personal details, address book, login details and Clubcard details by following these simple steps:
Click on 'My Account'
Under 'My details' – Click on Address book.
All your address details will display
Click on 'Edit address' to amend your address details
Amend your details and click 'Save address'
Your new address details will be saved in your address book'
Please make sure you select your correct address from your address book menu when you checkout.

If you are in any way dissatisfied with any of the goods that have been delivered, including unwanted substitutions, the driver will return those goods to the store and arrange for a refund to your payment card.
If you discover a problem after the driver has left, please contact us.

Your Personal Shopper picks your order by hand on the day of your delivery, so not all the products you have ordered may be available when your order is picked. That is why we ask you to tell us what you want us to do if your first choice is not available - these are called your substitutions.
When you checkout, you can choose a substitution policy for a particular item or the whole order.
You can advise your picker what to do if any of your products are unavailable and what to pick as a substitute. Click the 'view full basket' button on the right of the screen at the bottom of your basket. You will see your basket displayed with add notes option under each product. Use this to add any substitution notes for your picker.

You can leave short notes for your Personal Shopper to read as they pick the products for your order. For example, you could add the note: "Green bananas please", which the Personal Shopper would read as they picked your bananas.
Click the 'view full basket' button on the right of the screen at the bottom of your basket. You will see your basket displayed with add notes option under each product. Use this to add any substitution notes for your picker.

Please contact us for more information

Do Tesco deliver in my area?
Our grocery delivery service covers most ROI residential addresses. To check whether we deliver in your area, please register and then visit the grocery homepage. In the event that we are unable to deliver to your address, a message will be shown to explain why.

At a time that suits you - and there are plenty of times to choose from!
Exact delivery times will be displayed when you book a delivery slot.
You can book an available delivery slot before you begin to place your order - this slot will be held for you for two hours while you shop with the option to extend this.

Once you've placed your grocery order online there's a lot of work that goes on behind the scenes to get your shopping to you. We have a team of people who work hard to make this service possible, our personal shoppers who hand pick every item according to your instructions, our packers who carefully pack your products and our drivers who drive the groceries to your house and deliver direct to your door (even your fridge door if you like). And in order to make sure that we deliver your chosen produce to you in the best condition, we have temperature-controlled storage both in the store and the vans. All of these elements and more make up our service charge.

For pay as you go Home Deliveries, the prices range between €6 to €8, Monday-Saturday, and €10, Sunday. A minimum basket spend applies, please see the next question for more details.
For Click+Collect there are no charges.
But you can spend less on your Home Deliveries by signing up to our Delivery Saver plan. Once you’ve signed up, you’ll pay a monthly fee for unlimited deliveries, rather than paying per delivery.

If your order total is less than €45, a minimum-basket charge of €3 will be added to your order, on top of your delivery charge.
You will not receive this additional charge if:

1. Your final basket is worth €45 or more when you check out
2. You make changes to your order after you've checked out and the final basket is over the threshold
3. If any substitutions are made to your order which result in your basket dropping below the minimum spend

If your basket isn't worth the minimum spend of €45 or more when you check out, and you're charged the minimum-basket charge, you will still receive your Clubcard points. The points you earn from each order will be added to your account when you check out. This also applies if you have a Delivery Saver plan - learn more about the plan below.
The Delivery Saver Plan
Delivery Saver is our subscription plan, it helps you spend less on Home Delivery charges. Once you sign up, you'll pay €15 per month. You'll get up to one delivery slot per day, every day. Plus, early access to prime slots over Christmas. Simply place your order at tesco.ie/groceries, making sure it's over €50 to avoid an additional charge, and book slots around your schedule. The more you shop, the more you'll save on delivery charges.

A minimum €3 basket charge will be added to home Click+Collect orders where the basket value is under our €30 minimum. You will not incur this charge if:
Your final basket is over the threshold for your Click+Collect location
You make changes to your order after you’ve checked out and the final basket is over the threshold
If any substitutions are made to your order which result in your basket dropping below the threshold
If you have incurred the minimum basket charge, you’ll earn Clubcard points on the charge and these will be added to your account when you check out. This will also apply if you have a Delivery Saver plan.

We are unable to deliver alcohol before 10.30am for legal reasons. If you include alcohol as part of your order you will be unable to book a slot where any part of the delivery may fall before 10.30am (this includes, for example, a 10-11am slot).

Our experienced drivers will deliver your order using our specially fitted vans, ensuring your goods are kept at the correct temperature during transit.
The driver will bring the shopping to your door, where you will be asked to sign a delivery note. Who can sign for a delivery?
Anyone in the household over the age of 18 may sign for deliveries from Tesco.ie.

Yes, you can, as long as you do it up to 11:45 pm on the day before your delivery date. You can change your delivery slot at several stages:
Whilst you are shopping:
You can change the slot you have booked whilst you are shopping by clicking on the 'change your delivery slot' link in your shopping basket on the right-hand side of the page.
After you have checked out:
Click on the 'My Account' link at the top of the page, and then click on 'Orders due for delivery' to see a list of all your orders in progress. Just click on the 'Make a change to this order' button for the relevant order. Click on the 'change delivery slot' link and select the delivery slot you would like, click 'update order and checkout' to confirm your selection.

The driver will leave a card stating the date and time they called. Please contact the number on the card to arrange a second delivery, which will be subject to a second delivery charge.

If an item in your order is unavailable, and you’ve allowed substitutions, our colleagues will substitute it with the best available alternative. If you keep the substitute, you’ll be charged the price of the substituted item, no matter if it's higher or lower than the original item.

 

Once you’ve finished picking and packing your order, you’ll send you a confirmation email with a list of substitutions, if any. Your Home Delivery driver or Click+Collect colleague will also tell you if you’ve got any substitutions at the time of delivery or collection. If you don’t want any of the substituted items, just hand them back to us for a full refund.

 

You can also leave notes for our colleagues about your preferences for potential substitutions when you check out. Or you can opt out of receiving substitutions.

If you are in any way dissatisfied with any of the goods that have been delivered, including unwanted substitutions, the driver will return those goods to the store and arrange for a refund to your payment card.
If you discover a problem after the driver has left, please contact us.

We try our very best to inform our customers of any potential delay as soon as possible. However, occasionally delays can occur which are often beyond our control.

We are sorry if there are missing items from your grocery order.
Please contact us and we can fix this for you.

Your driver should announce all substitutions and out of stock items.
If you receive a substituted item that you do not want to keep, you can return it to the driver, and they will make arrangements to refund your payment card for the unwanted item.
If you receive any damaged items, please contact us.

We are sorry that you have not received your discounts. Please contact us.

Click on the 'My Account' link at the top of the page. Click on the link named ' Orders due for delivery '. This will display the order history for your grocery account.
On this page you can view orders that you are currently shopping, orders you have checked out and are awaiting delivery and the time they are due to be delivered.

We try our best to be able to deliver to every address in ROI, but unfortunately there are some addresses which we are unable to deliver to. In this case we ask that you choose another address for delivery.

Please contact us for more information

Email address
Just enter the email address you used to register with.
Password
Enter your password which you used when you registered and click on the 'sign in' button to start shopping. Your password is case sensitive.
Don't worry if you have forgotten your password, just click on 'forgotten your password' and we will send you a link to reset it

If your account has been locked for security reasons, please contact us.

Click on 'My Account'
Under 'My details' – Click on Address book.
All your address details will display
Click on 'add delivery address' to add your new address details
Add your details and click 'Save address'
Your new address details will be saved in your address book'
Please make sure you select your correct address from your address book menu when you checkout.

To update your personal details:
Select 'My Account'
Under 'My details' – Click on Personal Details
All your personal details will display.
Select 'Edit details'
Amend your details and select 'Save Changes'

To change your password:
Select 'My Account'
Under 'My Details' – Select Change password
Create a new strong password and select 'Save Password'

To unsubscribe from Tesco e-mails:
Select 'My account'
Select 'My Preferences'
Select appropriate box and click 'Save Changes'
Alternatively, if you have not registered with Tesco.ie but have signed up online to receive e-mails, please select the following link to unsubscribe:
Remove me from the email mailing list

To retrieve your password:
Click on the 'login/register' link
Click on the 'forgotten password' link
Or click on the following link to go there now:
Forgotten password
Follow the on-screen instructions and an email will be sent to the email address with which you registered on Tesco.ie with instructions on resetting your password.

Visit our website preferences page to find out how to update your personal website preferences.

Visit our accessibility page to find out more about accessibility options.

Contact us for further information about My Account.

Your Tesco.ie team
At Tesco.ie we hope that our service helps to make your life a little easier. There are a number of people involved in your shopping trip, all of whom are dedicated to making sure you receive great service and great quality.
They receive your order, pick your shopping from store, pack the items, store the produce and then deliver to your home. From picking to packing all our staff are given expert training. This helps to ensure that you receive the service and shopping you expect from Tesco.

Our expertly trained shoppers always pick from the back of the shelves to ensure you get the freshest produce and the longest sell by dates. They also carefully select fruit and vegetables as if they were shopping for themselves. They ask themselves the question "would I buy it?" and therefore do not send out anything that is not of the highest quality.
You can also specify specific substitutions or write notes to your picker for example "Equal sized portions please".

When packing your produce our team are trained to separate food from non-food, chilled from frozen and heavy items at the bottom to avoid any squashing. Just like you would if you were shopping for yourself.

As well as packing your items separately we also store all products in climate-controlled areas- even in our vans. This ensures that your shopping is delivered in top condition and arrives at the correct temperature.

Our helpful drivers will deliver your shopping to where you choose, be this your front door or your fridge door. Simply ask your driver next time you have a delivery.

I am having problems connecting to the site
Try connecting to another website. If you can't then call your Internet Service Provider for assistance.
If you are able to connect to other websites but not Tesco.ie, please check that you are typing in the correct address: http://www.tesco.ie/groceries
Please also ensure that you are not clicking on an out-of-date bookmark or favourite.

If you receive an error stating 'First Line of Address not recognised' please ensure the first line of address entered is complete and accurate. Please avoid using abbreviations.
Please allow 24 hours for your card to be registered on the Clubcard system. Or, return to registration and we will allocate a virtual Clubcard.
If you receive the error "Your Clubcard is already registered" or "Your email address has already been registered", you are already a Tesco.ie customer. If you have forgotten your password, please click 'I've forgotten my password'.

If you're having problems adding or removing items from your basket, we would advise you to delete your temporary internet files / Cache. For more information on how to do this, please consult your web browser help

If you have changed your email address recently then you may need to update your account details. To do this simply sign in using your old email address and password, then click on the 'My Account' link at the top of the page.

You can be totally confident when you are shopping with Tesco.ie.
At Tesco, we’re working hard to serve shoppers a little better every day. Looking after the personal data you share with us is a hugely important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised shopping experience. A copy of our privacy policy can be found at https://www.tesco.ie/groceries/zone/privacy-and-cookie-policy

Please contact us for more information.