Accessibility.

Tesco Ireland Limited is committed to making its website accessible in accordance with the European Accessibility Act (EAA).

This accessibility statement applies to Tesco.ie.

Tesco provides an online grocery shopping service, as well as the Clubcard loyalty scheme. Our Help page explains how you can shop with us.

To make the Tesco website easy for everyone to use, we've implemented:

Using colours that contrast well for readability

Not relying on colour as the only way to share and give information

Using a clear and consistent page layout

Making the website text as simple and easy as possible to understand.

Use browser zoom to enlarge the page

On a PC:

• Hold down the 'Ctrl' key and press '+' to zoom in

• Hold down the 'Ctrl' key and press '-' to zoom out

• To reset hold down 'Ctrl' and press '0'.

On a Mac computer, hold the 'Cmd' (Apple) key instead of 'Ctrl'.

Each browser has different methods for font size, formatting, and screen colour options:

• Google Chrome accessibility options, under the Chrome Browser Resources section

• Edge accessibility options

• Mozilla Firefox accessibility options

Each browser has different methods for font size, formatting, and screen colour options:

• Google Chrome accessibility options, under the Chrome Browser Resources section

• Edge accessibility options

• Mozilla Firefox accessibility options

• AbilityNet has advice on making your device easier to use if you have a disability

• Microsoft Accessibility help and learning provides information about tools, accessories and the help Microsoft provides for users with a disability

• Apple Accessibility Support provides information about settings and built-in features to make it easier to use their devices for users with a disability

• Android accessibility help provides information about settings and built-in features to make it easier to use their devices for users with a disability.

Tesco Ireland Limited takes the following measures to ensure accessibility at Tesco:

• We use both automated and manual checks to detect accessibility issues throughout the design and development process

• Our website is regularly audited by third-party accessibility specialists against WCAG 2.2 level AA

• We include people with disabilities in our user testing.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Tesco is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Tesco Ireland Limited has assessed the accessibility of Tesco.ie with the following approaches:

• Self-assessment.

Despite our best efforts to ensure the accessibility of the Tesco.ie website, we are aware of some accessibility issues. These are the known issues at present:

• The carousels on our 'Special offers' page may not operate optimally at very small screen sizes and/or high zoom levels

• Some text in promotional banners may not meet minimum colour contrast requirements

• Keyboard navigation order in the main menu may not be as expected

• On the 'Special offers' page, the breadcrumb home link does not have a visible keyboard focus state

• The keyboard navigation order may be incorrect upon revealing extra product reviews

• When booking a delivery slot, navigating through all available slots with a keyboard can be time-consuming

• The purpose of some links may not be clear without the surrounding page context

• The main navigation menu is incorrectly announced as a modal by screen readers

• Some promotional banners may be missing a descriptive text alternative for assistive technology

• Some page content may live outside of landmarks

• Some decorative images may be announced with an empty name by screen readers

• Some icon-only links are missing a descriptive text alternative

• Some headings are assigned an incorrect heading level, so the structure of some pages may not be clear to a screen reader user.

We always welcome feedback on the accessibility of Tesco.ie.

Please let us know if you encounter accessibility barriers on Tesco.ie:

• Phone: 1800 248 123, available from Monday to Sunday, 9am to 6pm.

This statement was updated on 28 June 2025.