Accessibility.

Tesco Ireland Limited is committed to making its website accessible, in accordance with the European Accessibility Act (EAA).

This accessibility statement applies to Tesco.ie. This statement explains how we make our website accessible, following the rules of the European Accessibility Act (EAA).

Tesco provides an online grocery shopping service and the Clubcard loyalty scheme. Our Help page explains how to shop with us.

To make our website easy to use for everyone, we have done the following:

 

• Our website is responsive and can be viewed in portrait and landscape mode.

 

• It’s possible to navigate to our web pages in different ways to ensure customers can locate content in a way that best meets their needs. 

 

• The position of our navigation menu, search and footer is consistent across our website, making them easy to find. 

 

• A link to our Help page is consistently available in the header. 

 

• Controls such as buttons and links are big enough or have enough space around them to ensure they can get activated easily, including by people who find fine motor movements difficult.  

 

• To reduce accidental activation of controls by mouse or touch, controls such as buttons only get activated when the customer lifts the finger off the mouse key or off the touchscreen (as opposed to when pressing down). 

 

• The same labels are used across the site for components that have the same functionality.  

 

• Errors in our forms are described in text, so customers know an errors exists and what is wrong. 

 

• Grocery orders can get amended or cancelled after they are placed up to the cut-off point. Cut-off points vary depending on the order type. 

 

• Customers are not asked to enter the same information twice when placing an order to make the order process simpler. 

 

• Content on our website gets announced in a meaningful order by screen readers. 

 

• Browsers and assistive technologies, such as screen readers, can present the purpose of input fields that collect customer information in different ways. For example, personal information such as the name can be auto-filled by the browser. 

 

• Keyboard focus doesn’t get trapped, allowing keyboard-only users to navigate away from interactive elements. 

 

• Moving mouse or keyboard focus to an item does not cause an unexpected change such as loading a new window. 

 

On a PC:

 

• Hold down the 'Ctrl' key and press '+' to zoom in.

 

• Hold down the 'Ctrl' key and press '-' to zoom out.

 

• To reset, hold down 'Ctrl' and press '0'.

 

On an Apple Macintosh computer:

 

• Hold the 'Cmd' (Apple) key instead of 'Ctrl'.

Each browser has different methods for changing font size, formatting, and screen colours:

 

• Google Chrome accessibility options, under the Chrome Browser Resources section.

• Edge accessibility options.

• Mozilla Firefox accessibility options.

• Text is used instead of images of text so customers can adjust how text is presented through their system settings.  

 

• Content in our app is readable when a customer adjusts the text spacing. 

 

• All content can be reached without scrolling into two directions at the same time.  

 

• Colour is not used as the only way to communicate information. 

 

• Controls and meaningful graphics have a good colour contrast to ensure they can be seen by people with low vision.  

 

• The app does not contain flashing content. 

• Each app screen has a clear title.  

 

• Links are clear so that customers know where the link will take them to. 

 

• The position of the app navigation is consistent across our app, making them easy to find.  

• Controls such as buttons and links are big enough or have enough spacing around them to ensure they can get activated easily, including by people who find fine motor movements difficult.   

 

• To reduce accidental activation of controls, controls such as buttons only get activated when the customer lifts the finger off the phone’s touchscreen (as opposed to when pressing down).  

 

• Moving mouse or keyboard focus to an item does not cause an unexpected change such as loading a new window.  

• Assistive technology such as screen readers can determine the language of the app. For example, this means that screen readers pronounce words correctly.  

• Content on our app gets announced in a meaningful order by screen readers. 

• The visual label of controls such as buttons can be used in speech activation commands to trigger the control. 

• The app can be used with a keyboard. It’s clear which element has keyboard focus. Keyboard focus doesn’t get trapped, allowing keyboard-only users to navigate away from interactive elements.  

• AbilityNet has advice on making your device easier to use if you have a disability.

 

• Microsoft Accessibility help and learning provides information about settings and built-in features to make it easier to use their devices for users with a disability.

 

• Apple Accessibility Support provides information about settings and built-in features to make it easier to use their devices for users with a disability. 

 

• Android accessibility help provides information about settings and built-in features to make it easier to use their devices for users with a disability.

We take the following steps to make Tesco.ie and the Tesco Ireland app accessible:

 

• We use both automated and manual checks to detect accessibility issues during the design and development process. 

• Our website gets regularly audited by third-party accessibility specialists against WCAG 2.2 level AA.

• We include people with disabilities in our user testing.

The Web Content Accessibility Guidelines (WCAG) sets out requirements for designers and developers to improve accessibility for people with disabilities. There are three levels of conformance: Level A, Level AA, and Level AAA. Tesco.ie and the Tesco Ireland app are partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. 

Tesco Ireland Limited has assessed the accessibility of Tesco.ie in the following ways:

 

• External evaluation: This website was last tested in June 2025 against the WCAG 2.2 AA standard. This test of a representative sample of pages was carried out by the Digital Accessibility Centre (DAC).

• Self-assessment.

Despite our best efforts to ensure the accessibility of the Tesco Ireland app, we are aware of an accessibility issue. The app is fixed to a single orientation. The mobile app does not allow users to switch from portrait to landscape mode. 

 

Since the last audit of the tesco.ie website, we have fixed all identified issues. We frequently update our website and have processes in place to help ensure accessibility is considered throughout design, development and testing. However, as we continue to make changes and improvements, accessibility issues may occasionally occur. If we identify any issues, or they are reported to us, we are committed to investigating and resolving them as quickly as possible. 

We welcome your feedback on the accessibility of Tesco.ie. Please let us know if you encounter accessibility barriers by contacting us on: 

 

• Phone: 1800 248 123, available from Monday to Sunday: 9am to 6pm.