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Click & Collect Groceries

A convenient new service to fit around a busy life.

Click & Collect offers all the benefits of shopping online with the added convenience of picking your groceries up at a time that suits you.

Why would I use Click & Collect?

Even more convenient

Temperature controlled collection point

Every regular in-store offer in one place

How do I use Click & Collect?

* Collection slots available 7 days a week. Please check in store for collection point opening hours.

Where do I collect my shopping?

The exact location of the collection point varies by store. You can find the location of the collection point by clicking on the "Collection Point Information" link after you have selected your preferred location; you can also check your confirmation email which will show you where you need to go.

What proof of ID do I need to bring?

Please bring your order number or the credit card you used online to pay for the goods. If you do not have either of these we will accept your Clubcard or photo ID. Unfortunately we will be unable to give you the shopping without any of these forms of ID.

Can somebody else collect my shopping for me?

Yes, if they have a copy of the confirmation email with order number. Unfortunately without this we will not be able to give them the shopping.

When can I collect my shopping?

Slots are available 7 days a week. Available slots will be displayed when selecting your preferred collection location online. You can also check opening hours in store.

What happens if I am late for my collection slot?

Please check with the member of staff at your collection point, and they will advise you on where to collect your shopping.

What happens if I am early for my collection slot?

Unfortunately we will not be able to serve you before your collection slot.

How much does it cost?

Click & Collect service is now free, so all you'll pay is the price of your groceries.

Where will my groceries be stored during my collection slot?

All products are picked on the day of collection and safely stored in the temperature controlled collection point in the fridge, freezer or cupboard until you arrive.

Do I have to arrive in a car for a drive through collection?

We recommend you drive to the collection point so that we can put your groceries straight into your car. However you can arrive using any method of transport, including by foot. Please be aware that the vehicle height limit is 2.8m.

What happens if something I have ordered is not available?

On the rare occasion that a product you order is not available we'll try to offer you an alternative. You can hand back any unwanted items to the member of staff at the collection point for a full refund. You can update your substitution preferences by clicking on 'View full basket' as you shop.

What do I do if I'm not happy with the substitute I am given or would like an item refunded?

Your substitutions will be presented at the top of the receipt. If you choose to return the substitution the customer service assistant will process a refund at the collection point. You will need to go into the store if you would like to choose an alternative product.

Can I amend or cancel my Click & Collect order on the website?

You can amend your order by going to "My Orders" at www.tesco.ie/groceries. If the order has not been processed by the store you will be able to add/remove products to the order or change the collection slot. Don't forget to checkout the order again to ensure that all changes are saved.

Orders may be cancelled via "My Order" at www.tesco.ie/groceries. Alternatively please call Customer Services on 00 800 00 225533. An order can be cancelled up to 11.45pm on the night before collection.