Terms and Conditions
Our contract with you
The Tesco.ie Site (from here on called "this Site") is operated by Tesco Ireland Limited (from here on called "Tesco", "we", "us" and "our").
We want our legal relationship with you in relation to this Site to be fair and clear. We have therefore set out how the different parts of that relationship will work in three important documents, which are available on this Site. These are:
- Our Terms and Conditions for the Use of the Tesco.ie Site (this document), which covers the general use and operation of this Site.
- Our Terms and Conditions of Sale, which covers placing orders, receiving deliveries, making payment, returns and other related matters.
You should read each of these documents carefully, as together they form the basis of our legal relationship with you, and they affect your rights and liabilities under the law.
In addition, sometimes other terms and conditions or policies we have in place may be relevant to our legal relationship with you. These will include, for example, any terms and conditions that apply to promotions or competitions or our policy on returns.
If you do not agree to these terms and conditions, please do not use this Site. On each occasion that you then use this Site, you agree to be bound by these terms and conditions, including any amendment that we may make to them.
We may amend these terms and conditions from time to time. We’ll notify you of any amendments using the email address you give us, or through an announcement on this Site. Changes to these terms and conditions will apply after we have given such notice. If you don’t wish to accept the amended terms and conditions, you should not continue to use this Site. If you do continue to use this Site, you’ll be bound by the amended terms and conditions.
Obligation to purchase and sell
Nothing on this Site constitutes an offer to sell any product shown. Any order you place on this Site is an offer to Tesco to sell you the product ordered. Your offer will remain open until you withdraw it in accordance with clause 7 of these terms and conditions, or it is accepted by us. We may accept your offer by making a delivery to you. The contract for the sale of the product will be formed when our driver arrives at the delivery address.
We may decline to sell any product you have ordered without giving any reason and without any liability to you. Without restricting this, we’ll decline to sell products where they are not available or where we believe that the order has not been placed by a consumer.
Transfer of ownership
You will own the products dispatched to you from the time they are delivered to you. Until then, they will remain the property of Tesco.
Minimum requirements for registration and use
To register for and use this Site you must be:
- Over 18.
- Acting only as a consumer, and not in any business capacity.
You must ensure that the details you provide on registration are correct and complete, and that you keep them up to date by updating your personal details on this Site.
You must ensure that your computer hardware and software, including internet access, meet the requirements of this Site.
When you register to use this Site, you will be asked to create a password. You must keep this password confidential. You’ll be responsible for all activities, including the placing of orders, that occur using your password. If you know or suspect that someone else knows your password, you should contact Customer Services immediately. We may require you to change your password at any time to maintain the security of your account.
The content of this Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display content from this Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network), or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this Site without written permission from Tesco.
No licence is granted to you in these terms and conditions or elsewhere to use any trademark held by Tesco or any affiliated companies including, without limitation, the trademarks TESCO and TESCO CLUBCARD.
You may not use this Site for any of the following purposes:
- Disseminating any unlawful, misleading, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Transmitting material that encourages criminal conduct, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice.
- Gaining unauthorised access to any computer system.
- Interfering with any other person's use of this Site.
- Breaching any laws concerning the use of public telecommunications networks.
- Interfering or disrupting networks or websites connected to this Site.
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You will indemnify Tesco against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction, and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:
Any claim by any third party that the use of this Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice.
Any claim by any third party that the use of this Site by you infringes that third party's copyright or other intellectual property rights of whatever nature.
Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of this Site by you.
Availability of this Site
We may at any time suspend or restrict the operation of this Site without notice.
Third party content
This Site will include content, in particular advertising, from third parties. We will not be liable to you for the accuracy of this content or for any dealings you may have with any third party in connection with or as a result of that content. If we’re informed of any inaccuracies in such content, we’ll correct them as soon as we reasonably can.
Links to other sites
This Site will include links to other internet sites, including those of other businesses, where other terms and conditions will apply. We will not be liable for any content on these sites or any of your dealings with the businesses that may operate them.
We’ll use your information only in accordance with our Privacy and Cookies Policy. Tesco.ie/termsandconditions/privacy.htm?rel=help
Suspension and cancellation of registration
You may cancel your registration at any time by calling Customer Services. If you do so, you must stop using this Site.
We may suspend or cancel your registration at our complete discretion and at any time with or without notice to you. We will not be required to retain any information we hold about you after that time.
The price you’ll be charged for a product you have ordered will be the price at which it is on sale in-store at the time your order is put together for dispatch. Because the prices of products may change frequently, this may not be the price at which the product was displayed on this Site at the time you place your order.
You may therefore return any product we deliver if the price charged has increased from the price shown on this Site when your order was placed. We’ll refund the price you have paid for this product where necessary.
In addition to paying for the products dispatched to you, you’ll have to pay for delivery at the rate applicable for the date and time of your delivery.
Availability of product
If a product you have ordered is unavailable, we may dispatch a suitable alternative product. You may instruct us not to dispatch such alternative products using the option for the purpose on the Site.
If a product you have ordered is not available in the quantity you have ordered, we may dispatch a lower quantity.
Delivery addresses must be in areas of Ireland (this excludes Northern Ireland) which are serviced by the Tesco.ie delivery service.
If you do not return the goods within 21 days of your cancellation, we’ll make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you’ll be charged for your order at the price set out on the website. This does not affect your statutory rights.
Delivery will be made to the address you give when you place your order. We’ll deliver your order to the main entrance of the delivery address, where it is safe to do so, or otherwise as near as possible to that entrance. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen, but only if the driver is satisfied that they have appropriate permission and that it is safe and practical to do so.
We will use our best endeavours to deliver your order within the times you request when you place your order. However, we will not be liable to you if we fail to do so.
All goods must be signed for on delivery by an adult aged 18 years or over. Tesco follows a ‘Think 25’ policy, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).
If there is no answer at the delivery address you give, our driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to arrange redelivery. A further charge may become payable for redeliveries.
Cancellation and amendment of orders
You may cancel or change any of your current orders up until the amendment cut-off point specified on the Homepage or My Grocery Orders page of this Site by:
- Going to My Account and clicking on My Grocery Orders
- Calling Customer Service.
Orders cannot be cancelled by email.
Returns and refunds
When you buy from our website, we want you to be happy with your purchase. However, we know sometimes you may need to return goods. This policy sets out when you can return goods, and how to do so.
If you change your mind
If you change your mind, we offer a refund or exchange of certain goods within certain time periods (please see the table below).
Period for return
Perishable goods (e.g. food)
Hand back to the driver at the time of delivery or member of staff at collection (as applicable)
Non-perishable goods (e.g. toiletries, cleaning products)
Hand back to driver at time of delivery or member of staff at collection (as applicable)
Bring to a Tesco store within 28 days of delivery along with proof of purchase
You should take reasonable care of the goods whilst they are in your possession (reasonable care includes inspecting goods, but would not extend to your opening certain goods, for example, sealed cleaning products).
If you have received faulty or damaged goods
You may hand any faulty or damaged goods back to the driver at the time of delivery, or a member of staff when collecting your order (as applicable). Or return the product to a Tesco store (with proof of purchase) for a refund or exchange. For perishable items, we ask you do this no later than 7 days after the date of delivery or collection.
When you return goods
When you return the goods to us, please also let us have all the original packaging, tags, labels, and any accessories.
Getting your refund
If you are entitled to a refund, we will refund you as follows:
- If you paid by payment card, we’ll refund you on the payment card.
- If you paid by gift card/money card, we’ll refund you on your payment card or send you a cheque.
- If you paid by Clubcard voucher, we’ll either refund you on your payment card, send you a cheque or give you the equivalent in Clubcard points.
Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
In the event of a refund, all Clubcard points received for the purchase of a refunded product will be removed from your Clubcard account.
Your statutory rights
Don't worry, nothing in this policy affects your statutory rights. The simplest way to return your items is as mentioned above, but you can also tell us why you’ve changed your mind by completing and returning this cancellation form.
We accept Visa, Mastercard, American Express and Laser in payment. We do not accept cash, cheques, any paper vouchers or coupons or any other forms of payment.
Your card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. In line with the Payment Services Directive, the full amount of your final order must be authorised with your bank at the time you place your order. Given your final order amount may vary depending on product availability, substitutions and promotional changes, Tesco will seek authorisation on (but won't charge) your credit/debit card of 15% over the guide price indicated to ensure payment is not refused by your bank on your delivery or collection date.
As always, you will only be charged for products when they are dispatched and in line with our terms and conditions.
Ratings and reviews
By submitting any content to the Site, you agree that:
- You are the sole author of and are personally responsible for any content you submit (e.g. a written review) and you own any intellectual property rights that relate to it.
- All 'moral rights' that you may have in such content have been voluntarily waived by you.
- We may contact you at the email address attached to your account to request a review or to notify you about the status of your review.
You agree that you won't submit anything that:
- Is false, inaccurate, or misleading.
- You have been paid or rewarded for, if such compensation influenced the content of your review in any way.
- Has been copied from anyone else, or infringes on any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.
- Violates any law or is considered to be offensive e.g. threatening, libellous or racially or religiously biased.
- Includes references to other websites or any contact information (e.g. email addresses or phone numbers).
- Contains any computer viruses, worms or other potentially damaging computer programmes or files.
Ratings and written reviews will generally be posted within two to four business days. Tesco reserves the right to remove or to refuse to post any submission for any reason.
Tesco Grocery & Clubcard app
In this section, ‘content’ means any image, photograph, picture, text, artwork, file, sound, graphic, data or other similar materials submitted or uploaded to, via, through or in connection with the app. ‘Media’ means any means of conveying information, whether now known or hereafter devised.
Tesco and any Tesco subcontractor or representative (including IQ Engines, Inc) disclaim all warranties and limit all liabilities arising out of or related to the App to the fullest extent permissible under law. In particular, both Tesco and any Tesco subcontractor or representative (including IQ Engines, Inc) disclaim all liabilities in connection with the following:
- Incompatibility of the app with any of your equipment, software, or telecommunications links.
- Any loss or damage caused to any of your equipment by use of the app.
- Technical problems including errors or interruptions of the app.
- Unsuitability, unreliability, or inaccuracy of the app.
- Inadequacy of the app to meet your requirements.
You hereby grant to Tesco, and where applicable any Tesco subcontractor or representative (including IQ Engines, Inc), a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully-paid up, transferable right and license, with the right to sublicense (through multiple tiers) in respect of all of your intellectual property and other rights in the Content to copy, make derivative works of, distribute, transmit, publicly perform, publicly display, modify or adapt the content, in whole or in part, for any and all purposes, in any manner, using any media.
You acknowledge that Tesco owns or is the licensee to all right, title and interest in and to this app, including all rights under patent, copyright, trademark and all other proprietary rights including all applications, renewals, extensions and restorations thereof, granted by and under any and all applicable laws.
You warrant that you will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble, or otherwise attempt to derive source code from the app. Tesco.ie/clubcard/terms
Standard voucher terms and conditions
Tesco Clubcard vouchers can be used in any participating Tesco store in the Republic of Ireland and online at tesco.ie.
Clubcard vouchers are and shall remain the property of Tesco Ireland Limited. They have no cash redemption value, are not for resale or publication, and are only valid in the Republic of Ireland.
Vouchers can only be used once and only by the person to whom they were issued. At the time of purchase, vouchers must be presented by the person named on them, along with their Clubcard or Clubcard account number. Additional proof of identity may be required. Copied, damaged or defaced vouchers will not be accepted.
Clubcard vouchers can be exchanged for goods equivalent to their face value, or of a higher value with a payment for the difference, but no change will be given in-store. They can also be exchanged for Clubcard Rewards, excluding top-up vouchers.
Vouchers can't be exchanged for cash. They may not be used in any coffee shop or restaurant, or for purchases of tobacco, Lottery tickets, savings stamps, postage stamps, medicines, infant milk formula, alcohol, nor Gift Cards.
Age restrictions apply to certain products.
Standard coupon terms and conditions
Tesco coupons have no cash redemption and can only be used in-store or online at www.tesco.ie subject to these general terms and conditions, and any other specific con