Tesco Whoosh FAQs

Payment is taken at the time of checking out an order. If your final order is less than expected, or unavailable, we’ll refund you automatically, you don’t need to do anything. This should be with you in the next 3-5 working days and will be made to the card you paid with.

After you’ve placed your order, just check the Tesco app or the groceries home page to see your delivery updates. You will then see an estimate of when your delivery will be arriving. Estimated delivery times will vary based on your store and location.

As Whoosh orders are delivered in 45 minutes, you can’t change or cancel your order after you've checked out.

If there are items unavailable in your order when it is picked and this brings you below €15, you won’t be charged €2.

As we deliver in 45 minutes, you can’t change or cancel your order after you've checked out. We use third-party partners to deliver your order. Depending on the size of your order, we'll deliver by bike, motorcycle or car. For apartment blocks, we’ll deliver to the property’s main entrance.

For hospitals or other public addresses, it is at the rider’s discretion to deliver to the front door or an agreed meeting place.

We operate an Age Verification policy for age-restricted products such as matches, tobacco, vapes, alcohol, and medicines. The Delivery Partner will record your date of birth and may request you to show ID to prove you are over 18.

If proof is not available and there is no-one of that age at the address when delivery is being made, the goods will not be delivered to you. We reserve the right to retain the delivery charge and the cost of any perishable items.

Although we’re removing non-essential bags from online orders, for health and safety reasons, we’ll continue to use clear plastic bags for meat, fish and some household cleaning products. This helps to keep these products separate from the rest of your shopping.

Sometimes, we might not be able to get your order to you, or we might get delayed. If this happens, we’ll call or text you as soon as we can. At times, we may need to suspend the Whoosh service if there are adverse weather conditions. This is to keep our Delivery Partner drivers safe.

At the moment, doorstep returns aren’t possible with Whoosh delivery.

If there’s an item missing from your delivery, please contact Tesco Customer Services (1800 248 123).

If you’re not at home when we arrive, our Delivery Partner will try to contact you. If they can’t get hold of you, they will return your order to the store that prepared your order. We reserve the right to retain the delivery charge and the cost of any perishable items.

If your order contains an age-restricted product, the Delivery Partner will ask you for your date of birth regardless of your age. The courier will record your date of birth and deliver the goods.

If an item you ordered is missing and doesn’t appear as out of stock, please contact Tesco Customer Services (1800 248 123).

If your Whoosh order contains any age-restricted items (including but not limited to tobacco, alcohol, knives or razors) date of birth will be requested regardless of your age.

• - Passport
• - Photocard driving licence
• - Proof of age card bearing the PASS hologram
• - Ministry of Defence Form 90 (Defence Identity Card)

If proof of age is not available and there is no-one of that age at the address when delivery is being made, the goods will not be delivered to you. We reserve the right to retain the delivery charge and the cost of any perishable items. We’ll refund you the price you paid for any non-perishable items.