Frequently asked questions

Yes. Just download the free Tesco Ireland app from the App Store or Google Play Store and sign in to your Clubcard account. You’ll be able to access your digital Clubcard to scan in-store, as well as to shop online.

Together with our Points Partners, we process Clubcard points as quickly as possible. Sometimes it may take a bit longer to add points. Please allow a few days for your points to show in your account. If your points are still missing, please call us on 1800 248 123, Monday to Friday: 9am to 8pm, and Saturday: 9am to 6pm.

If you sign up via the Tesco Ireland app or online, you will receive a digital Clubcard straight away, which you can scan at the till from your phone or your email. To reduce plastic, we only send a physical Clubcard by post if a customer requests one online.  This will be sent within 10 working days.

No, they both do the same thing. Pop one on your keys, and give one to another member of your household so they can collect points for you.

You can’t collect points on some products due to various legal, regulatory, or contractual reasons. These include tobacco or tobacco-related products, lottery, stamps, prescription medicines, infant formula milk, Tesco Gift Cards, in-store concessions, PayPoint payments, alcohol, and Deposit Return Scheme payment. Other products may also be excluded from the scheme at the discretion of Tesco.

To help us manage the scheme and to ensure all customers are treated fairly, there is a limit of 30,000 points for each collection period.

You need to collect a minimum of 250 points (per collection period) to receive Clubcard vouchers. This will give you €2.50 in vouchers. After that, every 50 points turns into 50c worth of vouchers.

In order to receive Clubcard vouchers, you need to collect a minimum of 250 points per collection period. If you don’t reach this amount, your points will be carried forward to your next statement. After you reach 250 points, we will send you vouchers for every 50 points. For example, if you have 280 points in your account, we will transform 250 of them into €2.50 worth of vouchers and the other 30 points will be carried forward to your next statement.If an account is unused for 2 years, the carried forward points will expire and be removed from the account. If an account is unused for 2 years, the carried forward points will expire and be removed from the account.

First, check that another account holder didn’t use your Clubcard. Then check that it wasn’t a transaction where you used your key fob to collect the points. Please, allow a few days for this to be shown in your account. If it’s still a mystery, please call us on 1800 248 123, Monday to Friday: 9am to 8pm, and Saturday: 9am to 6pm to report the incident. 

Together with our Points Partners, we process Clubcard points as quickly as possible. Sometimes it may take a bit longer to add points. Please allow a few days for your points to show in your account. If your points are still missing, call us on 1800 248 123, Monday to Friday: 9am to 8pm, and Saturday: 9am to 6pm.

If you forget to show your Clubcard when you were at Tesco for your shopping or fuel, your points can be manually added to your account next time you are in store. Simply go to the Customer Service desk and show your receipt and Clubcard to the member of staff. You can’t add your points online. Please remember that your purchase must be within the last 14 days and that you can only show 2 receipts per day.

We are obliged to not keep personal information for longer than is necessary. Members who don’t use their Clubcard for 2 years are considered to have left the scheme and their details are removed. Of course, customers are free to join the scheme again in the future by simply re-registering their details.

Before every statement, we have a cut-off date. At this time, the points you have collected are converted into Clubcard vouchers and sent to you with your statement. Collection period is the period between the cut-off dates for each statement.

You need to collect a minimum of 250 Clubcard points (per collection period) to receive Clubcard vouchers. So, this will give you €2.50 in vouchers. After that, every 50 points turns into 50c worth of vouchers. Any leftover points that haven't been turned into vouchers will be carried forward into the next collection period. If you have 249 points or less, you can request vouchers via the Tesco Ireland app between statements.

Your vouchers are valid for 2 years.

Vouchers are valid for two years. You won’t be able to use them once they have expired.

Yes. Complete your online shop in the usual way – you’ll be able to type in the unique 12-digit alphanumeric code on your Clubcard voucher at checkout.

'My Clubcard account' displays vouchers still to be spent, used vouchers and vouchers yet to be processed. If you’ve had some vouchers cancelled, they will not be displayed online.

A Clubcard Bonus is an additional ‘thanks!’ from us. Clubcard Bonus coupons are for items we think you might like. They can help you to build up your points balance faster.

You get vouchers before your next statement by requesting them in your Tesco Ireland app. You can then spend the Clubcard vouchers as normal in-store or online. Or you can exchange them for up to 3x the value with our Reward Partners.

Once you've requested vouchers, they should arrive straight away, so they can't be cancelled.

Customers from ROI cannot use their vouchers or coupons in-store or online in Great Britain or Northern Ireland.

All cards are issued to the Clubcard member named on the account and must not be transferred in any way. However, if you have friends or family living at the same address, and over the age of 18, you may give them one of your key fobs to help you collect points faster.

The terms and conditions form the contract between us (Clubcard) and you (the Clubcard member) and underpin how the scheme operates. They apply to the entire Clubcard scheme and all members. Please be aware that there are optional elements of Clubcard that may have additional terms and conditions. These include Clubcard Christmas Savers, Reward Partners, Clubcard Perks, and Clubcard Credit Card.

The core terms and conditions apply to all members of the Clubcard scheme. Not all of our members participate in the optional elements of the scheme, so the separate terms and conditions will only apply to the relevant members.

You only need one account to participate in the scheme, regardless of the number of different cards you may have, i.e. Clubcard, Clubcard Credit Card, etc. Having one account means you can easily keep track of the points you are collecting in one place and means we only need to send you one statement, which is better for the environment.

If you leave the Clubcard scheme, your account will be closed, and you will no longer receive a statement mailing or be able to collect points. Any vouchers that have been issued will also be cancelled. If you have points in your account or vouchers that you wish to use, we recommend that you do so before choosing to leave the scheme.

You might receive an email that looks like it’s from Tesco, but it will ask you for personal information that genuine companies would never ask you for. The email is most likely fake if it asks you for passwords, your Clubcard number, date of birth, or banking details. Some fake emails may ask you to click a link to another website. This website may also ask for personal details, so if you’re not sure about the email in the first place, it’s best just to delete it. If you want to access your Clubcard account and are unsure about a link in an email, always start at Tesco.ie and click ‘Clubcard’ to find your way to ‘My Clubcard account’. Remember: we will never ask you for personal information in an email, unless you have contacted us first and we are replying to you directly, and we will never ask you for your password.

Your browser is the programme you use to access and view the internet. Examples of browsers you might be using include Internet Explorer, Firefox, Safari or Google Chrome. Whichever you prefer to use, make sure you’ve got the latest version. The newer the version, the higher the level of security it offers. Updating is easy and completely free.

If you have a joint Clubcard account, we can only display your points summary. If you are the only account holder, you will be able to view all your points transactions.

We will automatically delete this card number for you after it has not been used for 2 years or more.

Please check your internet connection. If it is not a connectivity issue, then we may have a system issue. Please revisit the site later.

It may be that the internet connection is not working properly or that we have a system issue. Please revisit the page later.

Our Reward Partner scheme lets you get even more from your Clubcard points and vouchers, offering days out, entertainment, travel and more. If you don't want to spend your vouchers in-store or online, you can make them go even further with our Reward Partners.

You can only use Clubcard vouchers that were sent to your registered Clubcard account or address (the address your Clubcard statement is sent to).

Payment can only be taken in Clubcard vouchers.

Your vouchers are valid for 2 years. An expiry date is displayed on each Clubcard voucher.

No. All Clubcard vouchers must be in-date to be used.

Any change will be credited back to your Clubcard account, and you will receive them as new Clubcard vouchers in the next statement.

Yes, you can use your Clubcard vouchers from a previous statement, as long as their dates are still valid. There is no limit to the amount you can exchange, unless otherwise specified on the webpage.

Yes, you will need to have your Clubcard when exchanging your Clubcard vouchers for tokens.

Yes, Clubcard vouchers and bonus vouchers may not be used in any coffee shop/restaurant or for purchases of tobacco, Lottery tickets, savings stamps, postage stamps, medicines, infant milk formulae, alcohol, and gift cards.

When you have chosen the Reward Partner product you would like to purchase, you enter the amount of Clubcard vouchers you’d like to exchange. Then, when you add the Reward Partner product to your basket, you’ll be shown the value of the Reward Partner tokens you’ll receive, along with the cost in Clubcard vouchers.

All Reward Partner products ordered at the same time will be sent out at the same time. Delivery methods may vary for each Reward Partner.

Once the order has been confirmed, processing is automated and cannot be stopped.

Reward Partner tokens are valid for at least 6 months. The expiry date is printed on the Reward Partner token emailed to you.

We’re unable to extend the validity of Reward Partner tokens. Tokens are valid for at least 6 months, and the expiry date is printed on the Reward Partner token emailed to you.

No, we are unable to exchange Reward Partner tokens.

No. You can use them whenever you like, as long as they are valid.

Yes. If asked, you will be required to produce proof of identification – a bank card or something similar is suitable.

No, you must have your Reward Partner tokens/codes before you book. You will be asked to supply the serial numbers on the tokens. You should check availability and dates with the partner before exchanging your Clubcard vouchers for the Partner.

Clubcard Prices reward our Clubcard members with exclusive deals in-store (excluding Express stores) and online. To get Clubcard Prices, simply scan your Tesco Ireland app or tap your Clubcard/key fob at the checkout. If you're shopping online, you'll need to have a Clubcard number on your account in order to get Clubcard Prices. Delivery charges may apply.

To register your Clubcard to your Tesco online account, simply sign in to your account on Tesco.ie, click on 'My account' in the top banner and then add your Clubcard account via 'Your Clubcard details'.

In-store, products are clearly marked with a yellow Clubcard Price label, and you'll also see the regular price. For online products, we'll show the regular price and the Clubcard Price alongside the offer.

To get Clubcard Prices, you must scan your Clubcard or tap your Clubcard/key fob at the checkout.

Clubcard Prices may not show in your basket or at checkout when shopping online. But don't worry, as long as you have a Clubcard on your account you'll only pay the Clubcard Price. You'll see it on the receipt when your shopping is delivered or collected.

Yes, customer quotas apply. See in-store or online alongside each Clubcard Price offer for individual quotas. Maximum purchase of 2 alcoholic products per customer. For all other products, maximum purchase of 6 per customer. Subject to availability. Excludes Express stores.

No, Clubcard is free to join and you will not incur any additional charges by holding a Clubcard.

If you happen to join when statements are already on their way, we might not have had enough time to register you as a Clubcard Christmas Saver. You can spend the vouchers in-store, online or with one of our Reward Partners, and the rest of your points will be saved for your November Statement with any top-up or bonus vouchers you may be due.

The last chance to top up to receive your top-up and bonus vouchers with your November 2026 statement is 8 November 2026.

When you top up your saver balance, the money will be sent in your November statement as top-up vouchers. Top-up and bonus vouchers can be redeemed in-store or online. They cannot be redeemed on Reward Partner products at Tesco. The maximum amount you can top up is €360.

Clubcard points are not collected on any top-ups.