Click+Collect

Freshly picked and brought to your car

Fit your weekly shop around a busy life

All the benefits of shopping online with added convenience. Plus, Click+Collect slots are free!

Why should you use Click+Collect?

Ready when you are

Your grocery shopping picked, packed and safely stored for collection at a time to suit you

Fresh products

All products are picked on the day of collection and safely stored in the fridge, freezer or cupboard until you arrive

How do I use Click+Collect?

Step 1

Sign in to your Tesco Groceries account

Step 2

Book a slot at your chosen collection point

Step 3

Fill up your basket with your favourite products and great offers

Step 4

Drive up and collect anytime during your slot


How to collect

We have a few different ways to collect, depending on which location you choose. When you arrive at the car park, please follow the Click+Collect signs which will guide you to our designated Click+Collect pick-up point.

If the name of your collection location ends with 'mobile phone required', when you come to collect, you’ll see instructions on a sign asking you to use your mobile phone to scan a QR code to let us know you've arrived. We’ll then bring your shopping to your car.

Alternatively, for other locations, you’ll be greeted by a colleague from one of our Click+Collect vans, who will bring your shopping to you.

Frequently asked questions

Where do I collect my shopping?

The exact location of the collection point varies by store. You can find the location of the collection point by clicking on the "Collection Point Information" link after you have selected your preferred location; you can also check your confirmation email which will show you where you need to go.

Can somebody else collect my shopping for me?

Yes, if they have a copy of the confirmation email with order number. Unfortunately without this we will not be able to give them the shopping.

When can I collect my shopping?

Slots are available 7 days a week. Available slots will be displayed when selecting your preferred collection location online. You can also check opening hours in store.

What happens if I am late for my collection slot?

Please check with the member of staff at your collection point, and they will advise you on where to collect your shopping.

What happens if I am early for my collection slot?

Unfortunately we will not be able to serve you before your collection slot.

How much does it cost?

Click+Collect service is free, so all you’ll pay is the price of your groceries.

Where will my groceries be stored during my collection slot?

All products are picked on the day of collection and safely stored in the temperature controlled collection point in the fridge, freezer or cupboard until you arrive.

Do I have to arrive in a car for a drive through collection?

We recommend you drive to the collection point so that we can put your groceries straight into your car. However you can arrive using any method of transport, including by foot. Please be aware that the vehicle height limit is 2.8m.

What happens if something I have ordered is not available?

On the rare occasion that a product you order is not available we’ll try to offer you an alternative. You can hand back any unwanted items to the member of staff at the collection point for a full refund. You can update your substitution preferences by clicking on 'View full basket' as you shop.

What do I do if I’m not happy with the substitute I am given or would like an item refunded?

Your substitutions will be presented at the top of the receipt. If you choose to return the substitution the customer service assistant will process a refund at the collection point. You will need to go into the store if you would like to choose an alternative product.

Can I amend or cancel my Click & Collect order on the website?

You can amend your order by going to "My Orders" at https://www.tesco.ie/groceries. If the order has not been processed by the store you will be able to add/remove products to the order or change the collection slot. Don't forget to check out the order again to ensure that all changes are saved.

Orders may be cancelled via "My Order" at https://www.tesco.ie/groceries. An order can be cancelled up to 11.45pm on the night before collection.

How do I use Click+Collect locations which require a mobile phone for collection?

We’re introducing a new way to Click+Collect at some locations. To use this service, you’ll need a mobile phone that can scan QR codes when you collect your groceries.

For most new mobiles, you can do this with the camera app. For older phones, you may need to download a QR reader app before you collect.

When you arrive at the collection point, there’ll be signs to let you know how to scan the QR code. This will add you to a virtual queue, letting our colleagues know that they need to bring out your grocery order.

To make sure your phone is set up correctly, please try scanning the below QR code with your camera app. If a link to tesco.ie opens up, then you’re ready to go. If this doesn’t work, download a QR reader app from your phone’s app store and try scanning the code again.

Still having issues? When you arrive at your collection point, there’ll also be a contact number on the sign which you can use to text us to let us know you’ve arrived.