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All your questions answered

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Top 10 FAQs

Clubcard - what's it all about?

My Clubcard Account

Clubcard Reward Partners

Christmas Savers

Where can I view how much I have saved for Christmas so far?
Go to My Clubcard Account and you will be able to view vouchers saved so far, any top-up money you have put in and any bonus vouchers that you have qualified for.
What happens if I become a Christmas Saver and still receive Clubcard vouchers as usual?
If you happen to join when statements are already on their way, we might not have had enough time to register you as a Christmas Saver. If you take your Clubcard vouchers to the checkout, they will be re-credited to your account
I have Clubcard vouchers at home. Can I put them into the scheme?
If you have any valid Clubcard vouchers, these can also be taken to the checkout and used to top-up your savings. They will be treated in the same way as a cash top-up.
When is my last chance to top-up to receive a bonus in my November statement?
Your last chance to top-up to receive your top up vouchers and bonus vouchers is the 1st Sunday in November
Where can I redeem my top-up and bonus vouchers?
When you top-up your saver balance at the till, the money will be sent in your November statement as top-up vouchers. Top-up and bonus vouchers can be redeemed in-store, online, on petrol or at Tesco direct. They cannot be redeemed on Clubcard Reward Partner products at Tesco. The maximum amount you can top up is €360.
Do I collect Clubcard points on money I top-up at the checkout?
Clubcard points are not collected on any top-ups.
How long are my top-up vouchers valid for?
Your top-up vouchers will expire after two years. But if you’d like to keep them for longer than this, then give us a call on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm and we’ll issue a gift card to the value of your vouchers.