Tesco Clubcard Home

All your questions answered

Here are our FAQs

Top 10 FAQs

Clubcard - what's it all about?

Applying for a Clubcard

How can I apply for a Clubcard?
The easiest way to apply for a Clubcard is to download the Tesco Ireland app on your phone and register for a digital Clubcard which you can use straight away. You can apply online. Alternatively, you can call us on 1800 248 123, Mon-Fri: 9am-8pm and Saturday 9am-6pm.
How long will it take to receive my permanent Clubcard?
If you sign up via the App or online you will receive a digital Clubcard straight away, which, you can scan at the till from your phone or your email. In an effort to reduce plastic we only send a plastic card, by post, if a customer requests one. This will then be sent within 10 working days.
Why do I need to register my personal details?
If you don’t tell us who you are or where you live, we won’t be able to send you your Clubcard statement and any vouchers you have collected. If you have an unregistered card, please call us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
I have two different key fobs - do I need to use both of them?
No, they both do the same thing. Pop one on your keys, and give one to another member of your household so they can collect points for you.
I had a Clubcard years ago. Will I be able to retrieve my old points?
If it was more than two years ago, we won’t be able to retrieve your points. If it was less than two years ago, you can log in as normal. If you can’t remember your log in details, call us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
I have signed up for a Tesco.ie account: do I still get Clubcard points, even without a Clubcard?
If you’ve signed up for a Tesco.ie account and ticked the box to say you don’t have a Clubcard then you’ll still have been opted into the Clubcard scheme. Your points will have been collected for all your online purchases across Tesco.ie sites. If you’d like us to send you an actual Clubcard, call us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm. We’ll be pleased to send you a card, linked to your Tesco.ie account, which will mean all your points are in the same place.

Clubcard points

How do I collect points?
You will collect points every time you shop at Tesco and scan your Clubcard, or with our points partners. The collect rate will differ depending on where the transaction takes place. Full details on the different ways to collect points can be found here.
Will I collect points on every product I purchase?
You can’t collect points on some products due to various legal, regulatory or contractual reasons. These products are: tobacco or tobacco related products, lottery, stamps, prescription medicines, infant formula milk, Tesco Gift Cards, in-store concessions, Paypoint payments and alcohol. Other products may also be excluded from the scheme at the discretion of Tesco.
Is there a maximum number of points I can collect?
To help us manage the scheme and to ensure all customers are treated fairly, there is a limit of 30,000 points for each collection period.
How much are my points worth in Clubcard vouchers?
You need to collect a minimum of 250 points (per collection period) to receive Clubcard vouchers. This will give you €2.50 in vouchers. After that, every 50 points turns into €0.50 worth of vouchers.
What are carried forward points?
In order to receive Clubcard vouchers, you need to collect a minimum of 250 points per collection period. If you don’t reach this amount, your points will be carried forward to your next statement. After you reach 250 points, we will send you vouchers for every 50 points. For example, if you have 280 points in your account, we will transform 250 of them into €2.50 worth of vouchers and the other 30 points will be carried forward to your next statement.If an account is unused for two years, the carried forward points will expire and be removed from the account.
Looking at my points transactions on My Clubcard account, I don’t remember using my card for a transaction. I think someone may be using my card. What do I do?
First, check that another account holder didn’t use your Clubcard. Then check that it wasn’t a transaction where you used your key fob to collect the points. Please, allow a few days for this to be shown in your account. If it’s still a mystery, please call us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm to report the incident.
I am missing points. Where are they?
We at Tesco, together with our points partners, try to process all points as quickly as possible. Sometimes it may take a bit longer to add points. Please allow a few days for your points to show in your account. If your points are still missing, please call us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
How can I find out how many Clubcard points I’ve got?
You can check your points on the Tesco App by clicking on Clubcard or online, click here for My Clubcard Account.Your points balance are also on the bottom of your till receipt. Alternatively, call us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
One of my relatives has died. Can I change their card to my name so that their points aren’t lost?
No. The Data Protection Act prevents us from changing any details on a card without the owner’s consent. You can have the points transferred to your existing card or we can send you a new card - but the request for this must be in writing. Please write to:
Tesco Clubcard
Tesco Ireland Ltd
PO Box 7198
Freepost 2664
Dublin 2
I forgot to use my card the last time I went shopping - how do I add the points to my account?
If you forget to show your Clubcard when you were at Tesco for your shopping or fuel, your points can be manually added to your account (you can’t add your points online) next time you are in store - simply go to the Customer Service desk and show your receipt and Clubcard to the member of staff. Please remember that your purchase must be within the last 14 days and that you can only show two receipts per day.
Why do you remove accounts if no points are collected for two years?
We are obliged to not keep personal information for longer than is necessary. Members who don’t use their Clubcard for two years are considered to have left the scheme and their details are removed. Of course, customers are free to join the scheme again in the future by simply re-registering their details.
I have signed up for a Tesco.ie account: do I still get Clubcard points, even without a Clubcard?
If you’ve signed up for a Tesco.ie account and ticked the box to say you don’t have a Clubcard then you’ll still have been opted into the Clubcard scheme. Your points will have been collected for all your online purchases across Tesco.ie sites. If you’d like us to send you an actual Clubcard, call us on either 1800 248 123, Monday to Friday: 8am to 8pm and Saturday: 8am to 6pm. We’ll be pleased to send you a card, linked to your Tesco.ie account, which will mean all your points are in the same place.If you have the Tesco App you can click on Clubcard at the bottom of the screen and this will bring you to your digital Clubcard. If you’d like help or need a plastic card, call us on either 1800 248 123, Monday to Friday: 8am to 8pm and Saturday: 8am to 6pm. We’ll be pleased to help you and make sure you’re linked to your Tesco.ie account, which will mean all your points are in the same place.

Clubcard statement

What is a collection period?
Before every statement, we have a cut-off date. At this time, the points you have collected are converted into Clubcard vouchers and sent to you with your statement. Collection period is the period between the cut-off dates for each statement.
How many points do I need to collect to receive my statement?
You need to collect a minimum of 250 Clubcard points (per collection period) to receive Clubcard vouchers. So, this will give you €2.50 in vouchers. After that, every 50 points turns into 50c worth of vouchers. Any leftover points that haven't been turned into vouchers will be carried forward into the next collection period. If you have 249 points or less you can request vouchers via the Tesco app between statements
How many times a year do I receive a statement?
Clubcard Statements are sent to customers 3 times a year. You can also access your Statement and unredeemed vouchers online or your phone. Click here to register your Clubcard or sign in if you're already registered. Once you are set up with log in details and we’ve verified your account you can access your Clubcard online. Alternatively, download the Tesco Ireland App from the App store or Google Play. Scroll down to Clubcard and sign into your Clubcard on your phone. You can also request vouchers between Clubcard statements via the Tesco app.

Clubcard vouchers & Coupons

When will I receive my Clubcard vouchers?
We’ll send you your Clubcard vouchers in your Clubcard statement several times a year. Go to My Clubcard account to see how long you have until the end of the current points collection period. You can also request vouchers between Clubcard statements via the Tesco app.
Where can I see how many vouchers I have earned?
You can see all the vouchers we have sent you in the last 2 years via My Clubcard account. You will be able to view the vouchers you have still left to spend (including online codes, so you can also spend them online.
How can I tell which vouchers I have used or still have left to spend?
You can see the status of all your vouchers online at My Clubcard Account. Simply go to 'My Vouchers'. Your active vouchers are listed first, with details of their expiry dates and online codes. You can also see the vouchers you have used, along with details of when and how you used them.
Why have I never received any vouchers?
There are 3 reasons you may not have received vouchers:
  1. If you have a temporary card, it may not be registered. Please check it is registered by contact us on 1800 248 123* Option 2, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
  2. We may have not your correct address details. You can change your address online by going to My Clubcard Account. Go to 'My Account Details' and click on 'My Personal Details'.
  3. You need to collect at least 250 points in order to start receiving vouchers. Go to My Clubcard account to view your latest points balance.
How long are my Clubcard vouchers valid for?
Your vouchers are valid for two years.
I have found some expired vouchers in a drawer, can I still use them?
Vouchers are valid for two years. You won’t be able to use them once they have expired.
Can I use my Clubcard vouchers online?
Yes. Complete your online shop in the usual way and when it comes to the point of paying, you’ll be able to type in the unique 12 digit alphanumeric code that’s on each Clubcard voucher at the checkout. If you are shopping at Tesco direct, your vouchers will be available on checkout.
On My Clubcard account, there are some used vouchers displayed but I don’t think I have used them. What should I do?
If you have any questions on used vouchers please contact us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
I had some vouchers cancelled but I can’t see them in My Clubcard account. Why is this?
My Clubcard account displays vouchers still to be spent, used vouchers and vouchers yet to be processed. If you’ve had some vouchers cancelled they will not be displayed online.
I have damaged/lost my vouchers, how do I replace them?
Your vouchers are available in the Tesco App or go to My Clubcard account and select My Vouchers. All of your active Clubcard vouchers will be listed, along with the online codes. You also have the option to print your vouchers. If you want to use them in-store please contact us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm and we will arrange to have your vouchers cancelled and the points added back on to your account.
I received a coupon from the till called a Clubcard Bonus - what is this?
It’s an additional thank you from us. Clubcard Bonus coupons are for items we think you might like. They can help you to build up your points balance faster.
I received my statement and some vouchers say 'reprinted' on them. What does this mean?
If you have not used some of your vouchers before they expire, we will reprint them and send them to you again, in case you have lost the original ones or forgotten you have them.  Your reprinted vouchers will have the same barcode as the original ones, so they can only be used if your original vouchers have not been spent.
Getting Clubcard vouchers before my next statement?
You get vouchers before your next statement by requesting them in your Tesco Ireland app. You can then spend the Clubcard vouchers as normal in-store or online. Or you can exchange them for up to 3x the value with our Reward Partners.
Requesting Clubcard vouchers?
You can request to exchange your points into vouchers once a day. You will need a minimum of 150 points to turn into vouchers. Requested vouchers will be valid for up to 21–24 months from the day you requested them. There'll be an expiry date on each voucher. When requesting, you’ll automatically stop receiving your statements by post. Instead, we’ll send your statements to your registered email address. To receive paper statements and vouchers again, please opt in for mailings by post. If you’re a Clubcard Christmas Saver, you won’t be able to request vouchers.
Changing your mind when requesting Clubcard vouchers?
Once you've requested vouchers, they should arrive straight away, so they can't be cancelled.

Lost Clubcard or Key Fobs

I’ve lost my keys and there was a Clubcard key fob attached to them - what do I do?
If you think you might have left them in store, please check with the Customer Service Desk to see if they have been handed in. You can also call us to see if they have any additional information on 1800 248 123* Option 2, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
I’ve lost my Clubcard and/or key fobs - how can I get replacements?
That’s no problem at all. Go to My Clubcard Account, click on 'My Account Details' and select 'Order a replacement' and you can order a new set online. Alternatively, you can contact us on 1800 248 123* Option 2, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
I’ve lost / damaged my temporary card - what can I do?
If you didn’t register your temporary card, we won’t be able to retrieve your points. You can request a new card by completing the form on the Join page. If you registered your temporary card, we are in the process of sending you a permanent Clubcard and key fobs, which should be with you within 20 working days. In the meantime, please keep your receipts and once you have received your Clubcard, go to the Customer Service desk at any Tesco store where a member of staff can add your points onto your account.
I have signed up for a Clubcard online but not yet received it - what should I do?
Your Clubcard will take up to 20 working days to arrive. After this period, if you’re concerned about the whereabouts of your card, then contact us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
How do I replace a non-standard Clubcard? (e.g Staff Privilege card or Tesco Bank cards)
For Staff Privilege Cards, please contact your team personnel manager.
For Tesco Bank Credit Card, please call 1 800 555 743

Joining, merging and splitting Clubcards

How do I merge my account with someone else’s?
If two Clubcard members live at the same address, you may merge your accounts together by calling us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm. For data protection purposes, both members must be available to talk to the member of staff. Once complete, you will both be named members on a joint Clubcard Account and both of you may control this account.
How do I split my account from someone else’s? Do I need to order a new card?
If you have an account with someone and wish to create two separate accounts, you don’t need to request a new card. Please call us on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm. The account will be split into two and any points collected will be divided between the two accounts, based on whose card or key fob was originally used to collect the points. Any vouchers already issued will not be affected and it is the responsibility of both members to agree how to divide these up between themselves.
Can I give my card or key fob to a friend?
All cards are issued to the Clubcard member named on the account and must not be transferred in any way. However, if you have friends or family living at the same address, and over the age of 18, you may give them one of your key fobs to help you collect points faster.

General

What do the terms and conditions apply to?
The terms and conditions form the contract between us (Clubcard) and you (the Clubcard member) and underpin how the scheme operates. They apply to the entire Clubcard scheme and all members. Please be aware that there are optional elements of Clubcard that may have additional terms and conditions. Examples of these are - Christmas Savers, Clubcard Reward Partner, Clubcard Perks and Clubcard Credit Card.
Why are there separate terms and conditions for optional elements of the Clubcard scheme?
The core terms and conditions apply to all members of the Clubcard scheme. Not all of our members participate in the optional elements of the scheme, so the separate terms and conditions will only apply to the relevant members.
I don’t use Tesco.ie. Can I still sign up for My Clubcard Account?
Yes, all Clubcard customers can sign up to My Clubcard Account but for security reasons you will need to register with Tesco.ie in order to log in
What happens when a relative dies and they had a Clubcard?
If a family member dies, please write to our Customer Service Centre detailing the member’s name, address and Clubcard number. We will close the account so that no further mailings are sent. The Data Protection Act prevents us from changing any details on a card without the owner’s consent but you can have the points transferred to your existing card or we can send you a new card. However, the request for this must be in writing. Please write to:
Tesco Clubcard
Tesco Ireland Ltd
PO Box 7198
Freepost 2664
Dublin 2
Why can I only have one account?
You only need one account to participate in the scheme, regardless of the number of different cards you may have, i.e. Clubcard, Clubcard Credit Card, etc. Having one account means you can easily keep track of the points you are collecting in one place and means we only need to send you one statement, which is better for the environment.
I have more than one account, what should I do?
Call us on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm. They will be able to merge all of your accounts into one so that you can easily keep track of the points you are collecting.
How do I leave the scheme?
If you wish to leave the Clubcard scheme, please call us on 1800 248 123* Option 2, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
What happens when I leave the scheme?
If you leave the Clubcard scheme your account will be closed and you will no longer receive a statement mailing or be able to collect points. Any vouchers that have been issued will also be cancelled. If you have points in your account or vouchers that you wish to use, we recommend that you do so before choosing to leave the scheme.

My Clubcard Account

Log in

I have a Clubcard Account but I can’t log in, what do I do?
If you have forgotten your password, please go to My Clubcard Account login page, click 'Forgotten your password' and follow the instructions, so we can email you your password. If you have logged in but are viewing a customer verification screen, we need to verify that this is your account before we provide you with access. Please enter your Clubcard number, your name and postal address and we will match it against the information we hold. The security of your data is really important to us, so if there isn’t an exact match we won’t be able to give you access to your account online.
For additional support please contact us on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm and we will be happy to help.
I have not been online before and want to view My Clubcard account online. How do I get started?
It’s quick and easy to register to access your Clubcard account online. There’s a guide to help you here:. You’ll need to register with Tesco.ie first, so that we can set you up with access details. Once you are set up with log in details and we’ve verified your account, you will be able to log in any time in the future to view your account online.
I have forgotten the email address I have registered online with. What do I do?
Please call us on the grocery Dotcom helpline 1800 248 123.
The details I used to register with Tesco.ie are different to those on My Clubcard Account. Does this matter?
Yes. Our systems need to have the same information about you. Please update both accounts with the right address, phone number, email address and preferences.
Update My Clubcard Account.
Update Tesco.ie

Password

I have forgotten the password I have registered with. What do I do?
If you have forgotten your password, please go to 'My Clubcard Account' login page, click 'Forgotten your password' and follow the instructions, so we can email you your password.
How to change your Password
To change your password you need to go login to your 'My Clubcard Account', click on 'My Account Details' and select 'My Personal Details', on the left side menu. Here you will find a link to show you how to change your password. Please remember to use different passwords to be as secure as possible online.

Your personal details

What happens if my details are out of date?
If you move house and forget to tell us your new address, we’ll continue to send your statement to your old address, which means you won’t receive any vouchers you have collected. To update your details, give us a call on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm or login to My Clubcard Account and change your details under 'My Account Details' and 'My Personal Details'.
I’m about to change my home shopping account address. Will my vouchers be automatically sent to my new address?
No, you’ll have to change the address on your Clubcard, too. It’s easy for us to change your details though. Give us a call on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm or update them in My Clubcard Account under 'My Account Details' and 'My Personal Details'.
I have moved house and am trying to update my address but my postcode is not recognised. What do I do?
Please contact us on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm and we will update your address for you.
I have a title that is not listed and I want to receive mail with my title. What do I do?
Please contact us on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm and we will update your title for you.
How do I update my email address?
Your login details (email and password) for your Tesco.ie and Clubcard accounts are the same and are managed by Tesco.ie, so if you need to change the email address you use to login, please go to Tesco.ie/Account to update it. After you do so, we strongly recommend you also change it in your Clubcard Account to keep all your information up to date:
  1. Under 'My Personal Details', in the 'Your contact details' section; and
  2. If you opted in to receive your statement by email, you also need to update it under 'My Preferences'

Keep your Clubcard account safe - some simple steps to staying secure

The security of your Clubcard account is important to us and we have put together these guidelines to help you protect your account.

Choose a secure password
An ideal password is long and has letters and numbers. Wherever possible try using eight characters or more. Online criminals use sophisticated tools that can rapidly decipher passwords so avoid using the same password/email address combination for multiple websites and never use your personal email account password for other websites.
For more advice on creating a secure password go to Get Safe Online
Check your details are up to date
It is important to keep your details up to date; we want to send your vouchers to the right address and sometimes we may need to contact you about changes to Clubcard. Whenever you update your email address, address or telephone number we will send you confirmation by email.
It is easy to check and amend your details at any time, simply log into your My Clubcard Account via https://www.tesco.ie/clubcard/
Phishing - how to spot a fake email
Phishing is an attempt to obtain personal details. You might receive an email that looks legitimate - as though it’s from Tesco or maybe your bank for example - but it will ask you for personal information that genuine companies would never ask you for. The email is most likely fake if it asks you for: passwords, Clubcard number, date of birth or banking details. Some fake emails may ask you to click a link to another website. This website may also ask for personal details, so if you’re not sure about the email in the first place, it’s best just to delete it.
If you want to access your Clubcard account and are unsure about a link in an email, always start at www.Tesco.ie and click Clubcard to find your way to My Clubcard account.
Remember we will never ask you for personal information in an email unless you have contacted us first and we are replying to you directly. We will NEVER ask you for your password.
Update your browser
Your browser is the programme you use to access and view the internet. Examples of browsers you might be using include Internet Explorer, Firefox, Safari or Google Chrome. Whichever you prefer to use, do make sure you’ve got the latest version. The newer the version, the higher the level of security it offers. Updating is easy and completely free.

If you do have any questions or concerns regarding the security of your online Clubcard account you may wish to contact our dedicated team on 1800 248 123

Monday to Friday - 9am to 8pm, Saturday - 9am to 6pm.

Points

My friend can view the points detail for every transaction they make, but I can only view my points summary. Why is this?
If you have a joint Clubcard account we can only display your points summary. If you are the only account holder, you will be able to view all your points transactions.
My points are not showing on My Clubcard account. What should I do?
We at Tesco, together with our points partners, try to process all points as quickly as possible. Sometimes it may take a bit longer to add points. Please allow a few days for your points to show in your account. If your points are still missing, please call us on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.

View your cards

Why is my name shown twice on the View My Cards page?
In the past you may have merged your cards together and occasionally accounts are merged incorrectly. Your points are all collected in the same account and you will receive one statement. If you would like your account to be amended, please call us on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
Why are there card numbers shown on View my Cards which I don’t recognise?
Over time you may have received different Clubcards, with different card numbers. A card that hasn’t been used for more than two years is likely to be removed from your account. If this page shows a card has been used, it will tell you where. We’d advise that in future you use the card in your wallet to collect points, rather than the card number listed here.
Shopping with Tesco online is another example in which a card is used without it having to exist in a customer’s wallet.
Please go to Tesco.ie/Account to update your card number. This will also help you with future shops on Tesco.ie grocery as it will list the products you have bought in-store, under My Favourites.
I have a card not listed on View my Cards, what do I do?
If you wish to add a missing card to My Clubcard Account, please call us on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
I have a card number listed in View my Cards which I no longer use, can I delete it?
No, we will delete this number for you after it has not been used for a period of time.

Technical stuff

The page is not displaying, timing out or slow to display. What do I do?
Please check your internet connection. If it is not a connectivity issue then we may have a system issue. Please revisit the site later.
My vouchers page is not displaying properly. What do I do?
It may be that the internet connection is not working properly or that we have a system issue. Please revisit the page later.
How do I close the extra window that’s been opened when I have looked at Show Info on the points details page?
Please click the cross at the top right hand side of the page.

General

Do you have a tutorial for My Clubcard Account?
If you need help registering your Clubcard, you can find a step-by-step guide here. If you need help with anything else, please contact us on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
I have received a mailing from Tesco but I have opted out of mailings. Why I have received this mailing?
The Clubcard Statement is sent to all customers regardless of your marketing opt in/out preference, so you can receive your points balance and any vouchers you earned. We also create personalised coupons and send these to all customers independent on your marketing preferences; however, if you no longer want to receive them, please contact us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm. All other mailings are subject to marketing preferences and you can check if you are opted in/out by clicking on 'My Contact Preferences' under 'My Account Details' in My Clubcard Account.

Clubcard Reward Partners

What are Clubcard Reward Partners?

What are Clubcard Reward Partners?
If you don't want to spend your vouchers in-store or online, you can make them go even further with Clubcard Reward Partners. You can spend your Clubcard vouchers in store or online or you can get even more value with our Reward Partners.
Who can get Reward Partners?
Anyone with enough vouchers can exchange them with our Clubcard Reward Partners

Using Clubcard vouchers with Reward Partners

Exchange your Clubcard vouchers for a Reward Partner code for up to 3x your voucher value.
We turn your points into vouchers and send them in your Clubcard statement in March, August & November. If you want your vouchers quicker, you can request your vouchers in the Tesco app or in your My Clubcard account online.
You can get up to 3x your Clubcard voucher value to use with our Reward Partners.
You can top up the price difference with another payment method for most of our Reward Partners – except for Disney+.
If your Clubcard voucher is of a higher value than the amount you'd like to exchange, you'll get the difference back in Clubcard points. These points will be shown in your next statement or turned into another Clubcard voucher. Only you can use your vouchers to exchange with Reward Partners to help prevent fraud.
I have lost my Clubcard vouchers. Can I still use Reward Partners?
The best way to access your Clubcard vouchers is in the Tesco app or in My Clubcard Account online.
All your active Clubcard vouchers will be listed, so you can use them in-store, online or with Reward Partners, even if you've lost the paper versions.

If you don’t have a Clubcard Account, please click here to register your card or call us on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
Can I use my friends' or family members' Clubcard vouchers to order from Clubcard Rewards partners?
You can only use Clubcard vouchers that were sent to your registered Clubcard account or address (the address your Clubcard statement is sent to).
I am short of Clubcard vouchers for my Clubcard Rewards partner order. Can I use the points on my account to top up my vouchers?
Yes, if you have 150 points or more, you can turn your points into vouchers on the Tesco App. Click here.
If you don't have the app, simply download it for free from your phone’s app store. Payment on Clubcard website can only be taken in Clubcard vouchers.
I am short of Clubcard vouchers for my Clubcard Rewards partner order. Can I use cash or a cheque to top up my vouchers?
No. Payment can only be taken in Clubcard vouchers.
How long are my Clubcard vouchers valid for?
Your vouchers are valid for two years. An expiry date is displayed on each Clubcard voucher.
My Clubcard vouchers have expired. Will Clubcard Rewards partners still accept them?
No. All Clubcard vouchers must be in-date to be used.
What happens to the change left over from my Clubcard Rewards partner order?
Any change will be credited back to your Clubcard Account, and you will receive as new Clubcard vouchers in the next statement.
Can I use Clubcard vouchers from a previous statement? And is there a limit to how many I can use?
Yes, you can use your Clubcard vouchers from a previous statement as long as their dates are still valid. There is no limit to the amount you can exchange, unless otherwise specified on the webpage
Do I need my Clubcard when exchanging my Clubcard vouchers for Reward Partner tokens and then spending them?
Yes, you will need to have your Clubcard when exchanging your Clubcard vouchers for tokens.
When spending my vouchers on my shopping are there any products I cannot purchase?
Yes, Clubcard vouchers and Bonus vouchers may not be used in any coffee shop/restaurant or for purchases of tobacco, Lottery tickets, savings stamps, postage stamps, medicines, infant milk formulae, alcohol and Gift Cards.

Ordering Reward Partner Tokens

Can my Clubcard Reward Partner tokens be emailed to a different email address?
We’ll send your Reward Partner token codes to the email address you fill in on the Reward Partner redemption form at tesco.ie/clubcard/deals/redeem/
Please remember to check your spam or junk email folder (and make the emails as ‘not spam/junk’) to make sure you get them in future.We no longer send Reward Partner codes by post.
When I order, do I put in the voucher value I am exchanging or the token value I require?
When you have chosen the Reward Partner product you would like to purchase, you enter the amount of Clubcard vouchers you’d like to exchange. Then, when you add the Reward Partner product to your basket you’ll be told the value of the Reward Partner tokens you’ll receive, along with the cost in Clubcard vouchers.
If I order more than one Clubcard Reward Partner product, will it be dispatched in one order?
All Clubcard Reward Partner product ordered at the same time will be sent out at the same time. Delivery methods may vary for each Reward Partner
Can I cancel my booking after I have confirmed my order?
Sorry, but once the order has been confirmed processing is an automated service and cannot be stopped.

Where is my Reward Partner order?

I have not received my Reward Partner token codes. Where are they?
Reward Partner orders sent by email will come from Tesco Clubcard and can sometimes land in your junk/spam folder, so please check there too. If you cannot find your email, please give us a call on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
Where is my restaurant order?
Restaurant tokens are usually sent to you by email. We aim to email your token codes to your registered email address within 30 minutes of receiving your order, unless otherwise specified on the webpage. This email will come from Tesco Clubcard and can sometimes land in your junk/spam folder, so please check there too. To check how your Reward Partner order is sent, please see "how to place your order" on the webpage.

Using Clubcard Reward Partner tokens

Reward Partner Tokens

How long are Clubcard Reward Partner tokens / codes valid for?
Reward Partner tokens are valid for at least 6 months up to a year and the expiry date is printed on the Reward Partner token emailed to you.
Can my Clubcard Reward Partner tokens / codes be refunded?
Unused and in date Reward Partner Tokens can be returned for a Clubcard Points refund
My Clubcard Reward Partner tokens / codes are due to expire. Can I have an extension on their expiry date?
No, we’re unable to extend the validity of Reward Partner tokens. Tokens are valid for at least 6 months up to a year and the expiry date is printed on the Reward Partner token emailed to you. We do hope customers are able to use their tokens in this time.
I no longer require my Reward Partner tokens / codes. Can I exchange them for another reward?
No, we are unable to exchange Reward Partner tokens.
Do I need to state when I want to use my Reward Partner tokens / codes?
No. You can use them whenever you like, as long as they are valid.
Will I need proof of identification when using Clubcard Reward Partner tokens / codes?
Yes. If asked, you will be required to produce proof of identification - a bank card or something similar is suitable.
Can I book my holiday or hotel stay without having the Clubcard Reward Partner tokens /codes in my possession?
No, you must have your Reward Partner tokens/codes before you book. You will be asked to supply the serial numbers on the tokens. You should check availability and dates with the partner before exchanging your Clubcard vouchers for the partner.
How do I find prices and opening times for a Partner Reward Partner?
You can find the prices, opening times and other useful information on the supplier’s own website - simply follow the link to their page from our website page. Alternatively, you can call us on either 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.

Clubcard Prices

What are Clubcard Prices?
Clubcard Prices reward our Clubcard members with exclusive deals in-store (excluding Express stores) and online. To get Clubcard Prices, simply scan your Clubcard app or tap your Clubcard/key fob at the checkout. If you're shopping online, you'll need to have a Clubcard number on your account in order to avail of Clubcard pricing and your delivery must be within the timeframe to get the lower price. Delivery charges may apply.
What are the terms and conditions?
You'll need a Clubcard to take advantage of Clubcard Prices. You must be 18 or over to register for a Clubcard. Clubcard Prices are available in-store (excluding Express stores) and online. They are subject to availability. Prices may vary and delivery charges may apply. To qualify in-store, you must scan your Clubcard app or tap your Clubcard/key fob at the time of purchase.

Enjoy alcohol responsibly. Maximum purchase of two alcoholic products per customer. For all other products maximum purchase of 6 per customer. Subject to availability. Excludes Express Stores.
I'm not a Clubcard member. How can I get Clubcard Prices?
You have to have a Clubcard to get Clubcard Prices. It's easy to join and you'll get a ton of other great benefits too! You'll need to be 18 or over to join. Simply go to Tesco.ie/Clubcard/ register and follow the steps. It takes 40 seconds and your card appears on your phone. Then you can start using your Clubcard straight away - just scan your Clubcard from your phone at the checkout if you're shopping in-store. For online Clubcard prices will not be shown in your basket upon checking out. However, if you have a Clubcard added to your tesco.ie account and you have placed your order for delivery/collection within the eligible promotion dates, you will be charged the Clubcard pricing on the day you receive your order.
How do I register my Clubcard to my Tesco online account?
To register your Clubcard to your Tesco online account simply sign into your account on Tesco.ie, click on 'My Account' in the top banner and then add your Clubcard account via 'Your Clubcard details'.
How do I know if a product has a Clubcard Price when I shop in-store or online?
In-store, we'll clearly mark products with a yellow Clubcard Price label; you'll also see the regular price. For online products, we'll show the regular price and the Clubcard Price alongside the offer.
What if I forget my Clubcard when shopping in-store?
To get Clubcard Prices, you must scan your Clubcard or tap your Clubcard/key fob at the checkout.
I'm shopping online but I can't see the Clubcard Price in my basket when I check out. Where can I see them?
Clubcard Prices may not show in your basket or at checkout when shopping online. But don't worry, as long as you have a Clubcard on your account you'll only pay the Clubcard Price. You'll see it on the receipt when your shopping is delivered or collected.
Is there an expiry date on these offers?
Yes, offers are valid from Sunday 31st October until Tuesday 9th November. See in-store & online for details.
For online; you will need to have the products in your order for delivery or collection between Sunday 31st October and Tuesday 9th November to avail of the promotional price.
Is there a quota on these offers?
Yes, customer quotas apply. See in-store, or online alongside each Clubcard price offer for individual quotas.
Maximum purchase of two alcoholic products per customer. For all other products maximum purchase of 6 per customer. Subject to availability. Excludes Express Stores.
Does it cost money to join Clubcard?
No, Clubcard is free to join and you will not incur any additional charges by holding a Clubcard.

Christmas Savers

Where can I view how much I have saved for Christmas so far?
Go to My Clubcard Account and you will be able to view vouchers saved so far, any top-up money you have put in and any bonus vouchers that you have qualified for.
What happens if I become a Christmas Saver and still receive Clubcard vouchers as usual?
If you happen to join when statements are already on their way, we might not have had enough time to register you as a Christmas Saver. If you take your Clubcard vouchers to the checkout, they will be re-credited to your account
I have Clubcard vouchers at home. Can I put them into the scheme?
If you have any valid Clubcard vouchers, these can also be taken to the checkout and used to top-up your savings. They will be treated in the same way as a cash top-up.
When is my last chance to top-up to receive a bonus in my November statement?
Your last chance to top-up to receive your top up vouchers and bonus vouchers is the 29th October 2023.
Where can I redeem my top-up and bonus vouchers?
When you top-up your saver balance at the till, the money will be sent in your November statement as top-up vouchers. Top-up and bonus vouchers can be redeemed in-store, online, on petrol or at Tesco direct. They cannot be redeemed on Clubcard Reward Partner products at Tesco. The maximum amount you can top up is €360.
Do I collect Clubcard points on money I top-up at the checkout?
Clubcard points are not collected on any top-ups.
How long are my top-up vouchers valid for?
Your top-up vouchers will expire after two years. But if you’d like to keep them for longer than this, then give us a call on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm and we’ll issue a gift card to the value of your vouchers.