Frequently asked questions

What is Delivery Saver?
It's our subscription-based grocery delivery service, designed to help you reduce the cost of home deliveries. Once you sign up, any order you place at tesco.ie/groceries (over €50) will be delivered to your home without incurring delivery charges. And you can do that once per day for every day your plan is valid. The more you shop, the more you save on delivery charges.
How do I sign up?
Just go to our home page, choose the plan that suits you best, then click to buy. Once you're signed up, you can start placing orders straight away, without paying an additional delivery charge (as long as your order is over €50). For Over-65 plan sign ups please call our customer services team on 1800 24 8123. Once you are signed up, you can start placing orders straight away, without paying an additional delivery charge (as long as your order is over €50).
Can I use any credit or debit card to sign up?
You can use any Visa Debit, Visa, Mastercard, Amex or Tesco Credit Card. Unfortunately we are unable to accept sign ups using Visa Electron or Maestro cards.
How much could I save?
That depends how often you shop, and how much you usually pay for delivery. You can see a breakdown of all the savings you can make on our home page.
How many deliveries can I have?
Once you're signed up, you can have a delivery every day your plan is valid if you wish, as long as it's no more than once a day and there are slots available. Just choose the day and time you want from the available slots.
Can I get my groceries delivered to different addresses?
Yes, of course you can. There is no restriction on the number of different addresses you can have orders delivered to, as long as it's no more than one grocery delivery per day in total.
Is there a minimum spend?
For groceries, at final checkout, your order will need to total €50 or more. If you want to build your basket gradually that's fine, you just need to make sure that when you check out for the last time before your delivery, your order reaches the relevant minimum spend level. Don't worry if your order falls below this threshold if there are substitutions, or products are unavailable, you won't be charged for the delivery. If your order does not meet the minimum spend levels you will be charged a minimum basket charge in addition to a delivery charge.
Once I'm signed up, how quickly can I start using Delivery Saver?
Right away on any new orders. You can even use it on orders you've already placed. All you have to do is amend the order: you can add or remove an item, or change the delivery slot - this action will activate your Delivery Saver plan and you will not be charged for the delivery.
Will my Delivery Saver plan automatically renew?
Yes it will. Unless you let us know you'd like to cancel, your plan will automatically renew. We'll send you a reminder on email 7 days before your renewal payment is taken. You can stop the renewal at any time by calling customer services on 1850 744 844.
I have already signed up to Delivery Saver, can I change which plan I am on?
If you wish to change which Delivery Saver plan you are on e.g. move from a 'Midweek' plan to an 'Anytime' plan you can choose to change plan by visiting your 'My Plan' page, clicking on "Change Plan" and selecting which plan you wish to change to. The change will take effect at the end of your current plan. Only eligible customers can avail of the Over-65 plan (65+ years old). To change to this plan please contact our customer services team on 1800 24 8123.
Can I cancel my Delivery Saver plan?
Yes, you can cancel your renewal at any time. Just call our customer services team on 1850 744 844. If you cancel within 14 days of signing up, and haven't had any Delivery Saver deliveries yet, we'll refund your subscription fee in full.
What is the Delivery Saver Guarantee?
It's our promise that you'll never be out of pocket with Delivery Saver. When your plan comes to an end, we'll work out exactly what you've saved by being a Delivery Saver customer. We will compare what you paid for your Delivery Saver plan and the delivery charges you would have paid without it. If it turns out you'd have spent less without it, we'll give you a grocery eCoupon for the difference. We'll email your Coupon to you within 28 days of the end of your Delivery Saver plan.
When will priority access to Christmas delivery slots open?
An exclusive benefit for Delivery Saver customers is priority access to Christmas delivery slots we release towards the end of November*. We will be in contact with all Delivery Saver customers beforehand with the exact date that slots open for booking and any information specific to the plan that you are on. We can't guarantee you'll get the slot you want but by booking early you will have a much better chance of getting a time and date that suits you.

*Please note you must be a registered delivery saver customer by 22nd of November to receive priority access to Christmas slots.
What is the trial?
The trial allows you to try Delivery Saver for a month. The Delivery Saver trial means you can shop and get free deliveries 7 days a week on Tesco groceries.
How long does the trial last?
The trial is a month long after which you will automatically move on to a plan of your choice. You will be asked to select this plan when you sign up for the trial however if you change your mind you can switch or cancel your plan any time during your trial.
What do I get as part of my trial?
Free unlimited delivery on grocery orders €50 or more (limited to one delivery a day).
Who is entitled to a trial?
All customers new to delivery saver are entitled to a trial.
I am already a delivery saver customer, can I get a trial?
The trial is only available to new delivery saver customers. As a delivery saver customer you already save money on your deliveries and the more you shop the more you save.
How do I sign up?
Just go to our home page, select start your trial then follow the simple instructions to start your trial. You will be asked to enter payment details, but you will not be charged at this point. Once you're signed up for your trial, you can start placing orders straight away on groceries (minimum spend €50), without paying an additional delivery charge.
Why do I have to enter my payment details?
To make sure you have no interruption to your delivery service, we take your payment details up front so that you can automatically move on to the plan you selected on sign up after your trial. If you decide that you would like a different plan or would like to cancel the plan, you can do so at any time during your trial throughMy Plan or by calling our customer services team on 1850 744 844.
Can I switch the plan I selected to move on to after my trial?
In My Plan you can change the plan you wish to switch to after your trial.
Can I cancel my trial plan?
You can cancel your plan anytime during your trial through My Plan or by calling our customer service team. You will still get the full month of Delivery Saver as part of the trial. If you change your mind, you can also undo the cancellation through My Plan or by calling our customer services team on 1850 744 844.
I haven't signed up, why am I being told I'm on a Delivery Saver trial?
Delivery Saver customers helps you reduce the cost of home deliveries, so we wanted to give new Tesco groceries customers the opportunity to try it themselves. If at the end of your 30-day trial you decide you'd like to move on to a Delivery Saver plan, simply visit tesco.ie/deliverysaver where you can select a plan and register your payment details. It only takes two minutes to sign up. The instructions on the site will guide you through the process.
What happens at the end of the trial?
That's up to you. You can choose to sign up for a full plan or you can simply go back to paying a delivery charge each time you order. We'll be in touch shortly before your month of free deliveries ends to remind you of your options.
I have a question that is not answered here, how can I find the answer?
If you have a comment / question that is not answered in our FAQs, just give our friendly ROI based customer services team a call on 1850 744 844.