If your Whoosh order contains any age-restricted items (including but not limited to tobacco, alcohol, knives or razors) proof of age will be requested regardless of your age. The courier will then record your date of birth and deliver the goods. If proof of age is not available when delivery is being made, the goods will not be delivered to you. We reserve the right to retain the delivery charge and the cost of any perishable items. We will refund you the price you paid for any non-perishable items.
Proof of delivery is required for all orders, there are 2 methods that will be used depending on our Delivery Partners. If your order contains an age restricted product, you may be asked for a signature, or a photo will be taken of the Whoosh bag(s) on the doorstep. If the order doesn’t contain an age restricted product, only the photo will be required.