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How do I add / amend my order?

You can amend your order as long as you do it up to 10pm the day before your delivery date. Click on the 'My Account' link at the top of the page, and select 'Orders due for delivery'. You'll see a list of all your orders in progress.

Find your order from the 'Orders due for delivery' section then just click on the 'changes to this order' link for the relevant order.

Click on 'Make a change to this order' button and 'Continue to shop for the order'

Remember you must checkout your changes or you will receive your original order. You will not be charged again for your original order.

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How do I cancel my order?

You can cancel orders up until 11:30pm on the day before your delivery is due. Click on the 'My Account' link at the top of the page, and select 'Orders due for delivery'. You'll see a list of all your orders in progress.

Find your order from the 'Orders due for delivery' section then just click on the 'Cancel this order' link for the relevant order.

Click 'Yes' to confirm.

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How do I see my order history?

Click on the 'My Account' link at the top of the page. Click on the link named ' Previous orders '. This will display the order history for your grocery account.

On this page you can view orders that you are currently shopping, orders you have checked out and are awaiting delivery or cancelled orders.

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How do I check my delivery time?

Click on the 'My Account' link at the top of the page. Click on the link named ' Previous orders '. This will display the order history for your grocery account.

On this page you can view orders that you are currently shopping, orders you have checked out and are awaiting delivery or cancelled orders.

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How is my order confirmed?

Once you have checked out, you will receive a confirmation e-mail detailing all products, quantities and guide prices relating to your order.

Please make a note of the order number in case you need to contact us.

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Can I order to a different address?

You can order to an alternative delivery address during the checkout or book a delivery slot process. You can also add a new basket and have this delivered to the alternative address. You must checkout the baskets seperately.

You will be asked for the details of the alternative address before you select your delivery time as we require the address details in order to determine what slots are available in your area.

If you do not book your delivery slot before or during your shop, you will be prompted for an address at the checkout stage.

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How do I change my delivery address?

Before checkout

You can view and amend your personal details, address book, login details and Clubcard details by following these simple steps:

  • Click on 'My Account'
  • Click on 'My details'
  • All your address details will display.
  • Click on 'Edit address' to amend your address details
  • Amend your details and click 'Save address'
  • Your new address details will be saved in your address book'

Please make sure you select your correct address from your address book menu when you checkout.

After checkout

Please contact our customer services department on 00 800 00 225533.

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How do I return products?

If you are in any way dissatisfied with any of the goods that have been delivered, including unwanted substitutions, the driver will return those goods to the store and arrange for a refund to your payment card.

If you discover a problem after the driver has left you can contact Customer Services on 00 800 00 225533 between 7am to 11pm from Monday to Saturday and 10am to 6pm on Sunday.

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Choosing substitutions

Your Personal Shopper picks your order by hand on the day of your delivery, so not all the products you have ordered may be available when your order is picked. That is why we ask you to tell us what you want us to do if your first choice is not available - these are called your substitutions.

When you checkout, you can choose a substitution policy for a particular item or the whole order.

Substitutions

You can advise your picker what to do if any of your products are unavailable and what to pick as a substitute. Click the 'view full basket' button on the right of the screen at the bottom of your basket. You will see your basket displayed with a column for substitution notes. Click on the row of the product in the substitution note column, then edit.

Picker notes

You can leave short notes for your Personal Shopper to read as they pick the products for your order. For example, you could add the note: "Green bananas please", which the Personal Shopper would read as they picked your bananas.

Click the 'view full basket' button on the right of the screen at the bottom of your basket. You will see your basket displayed with a column for picker notes. Click on the row of the product in the picker note column, and write your note.

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Further information about My order

Click here to contact us for more information

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