Main Content Link

Tesco.ieBack to Main Grocery Help


Do Tesco deliver in my area?

Our grocery delivery service covers most ROI residential addresses. To check whether we deliver in your area, please register and then visit the grocery homepage. In the event that we are unable to deliver to your address, a message will be shown to explain why.

Back to top

What hours do you deliver?

At a time that suits you - and there are plenty of times to choose from!

You can usually have your shopping delivered between 10am and 9pm Monday to Friday, 10am and 7pm on Saturday, and between 12pm and 5pm on Sunday.

Exact delivery times will be displayed when you book a delivery slot.

You can book an available delivery slot before you begin to place your order - this slot will be held for you for two hours while you shop with the option to extend this.

Back to top

Why do you charge for the service?

About our Service Charge

Why do we have a service charge?

Once you've placed your grocery order online there's a lot of work that goes on behind the scenes to get your shopping to you. We have a team of people who work to make this service possible, our personal shoppers who hand pick every item according to your instructions, our packers who carefully pack your products and our drivers who drive the groceries to your house and deliver direct to your door (even your fridge door if you like). And in order to make sure that we deliver your chosen produce to you in the best condition, we have temperature controlled storage both in the store and the vans. All of these elements and more make up our service charge.

If you have any further questions that you would like to ask, you can call customer services on 00 800 00 225533*, who should be able to help you.

*7am to 11pm from Monday to Saturday and 10am to 6pm on Sunday. Calls are free from any Irish Landline (excludes mobile and pay phones. Costs may vary). Calls may be recorded.

Back to top

What's the minimum basket change

The minimum basket charge is a €3 charge that's added to all online orders where the basket value* is under €30. It only applies if your basket total is under €30 when you complete your online checkout. If you come back to amend your order, the minimum basket charge will only remain/be added if your basket is still under, or has fallen under €30 when you re-submit your order.

If your basket is under €30 when you check out, the minimum basket charge applies whether you're shopping on desktop, mobile, or tablets and whether your shopping is being delivered to your home (whichever delivery slot you've selected), a store or another location.

Don't worry though, if Tesco make substitutions, or you return a product(s) and your order total then drops under €30, you won't be charged. Equally, if your whole order is refunded for any reason, the minimum basket charge will be refunded at the same time.

To avoid the minimum basket charge, just make sure your basket total is €30 or more when you complete your checkout. You will earn Clubcard points on the minimum basket charge. When you check out, if you've incurred the charge, your additional points will be added there and then.

*Consisting of the items in the basket, including promotions, but excluding coupons, vouchers, discounts and service charges.

Back to top

Why can I not add alcohol to my basket?

We are unable to deliver alcohol before 10.30am for legal reasons. If you include alcohol as part of your order you will be unable to book a slot where any part of the delivery may fall before 10.30am (this includes, for example, a 10-11am slot).

Back to top

How do you deliver?

Our experienced drivers will deliver your order using our specially fitted vans, ensuring your goods are kept at the correct temperature during transit.

The driver will bring the shopping to your door, where you will be asked to sign a delivery note.

Back to top

Who can sign for a delivery?

Anyone in the household over the age of 18 may sign for deliveries from

Back to top

Can I change my delivery time?

Yes you can, as long as you do it up to 4pm on the day before your delivery date. You can change your delivery slot at several stages:

Whilst you are shopping:

You can change the slot you have booked whilst you are shopping by clicking on the 'change your delivery slot' link in your shopping basket on the right hand side of the page.

After you have checked out:

Click on the 'My Account' link at the top of the page, and then click on 'Orders due for delivery' to see a list of all your orders in progress. Just click on the 'Make a change to this order' button for the relevant order. Click on the 'change delivery slot' link and select the delivery slot you would like, click 'update order and checkout' to confirm your selection.

Back to top

What happens if I am not in?

The driver will leave a card stating the date and time they called.

Please contact the number on the card to arrange a second delivery, which will be subject to a second delivery charge.

Back to top

What is your returns policy?

If you are in any way dissatisfied with any of the goods that have been delivered, including unwanted substitutions, the driver will return those goods to the store and arrange for a refund to your payment card.

If you discover a problem after the driver has left you can contact Customer Services on 00 800 00 225533 between 7am and 11pm Monday to Saturday and 10am and 6pm on Sunday.

Back to top

What if my delivery is late?

We try our very best to inform our customers of any potential delay as soon as possible. However, occasionally delays can occur which are often beyond our control.

You should receive a call to inform you about the late delivery. If for any reason you don't receive a call, please contact Customer Services on 00 800 00 225533.

Back to top

My grocery order has items missing

We are sorry if there are missing items from your grocery order.

Please call our Customer Helpline on 00 800 00 225533 if your query relates to more than 5 products.

Back to top

I have unwanted / damaged items

Your driver should announce all substitutions and out of stock items.

If you receive a substituted item that you do not want to keep, you can return it to the driver and they will make arrangements to refund your payment card for the unwanted item.

If you receive any damaged items, please call our Customer Helpline on 00 800 00 225533.

Back to top

I haven't received my discounts

We are sorry that you have not received your discounts. Please call our Customer Helpline on 00 800 00 225533 with your order number and information about the discounts you expected to receive so that we can investigate this problem on your behalf.

Back to top

How do I check my delivery time?

Click on the 'My Account' link at the top of the page. Click on the link named ' Orders due for delivery '. This will display the order history for your grocery account.

On this page you can view orders that you are currently shopping, orders you have checked out and are awaiting delivery and the time they are due to be delivered.

Back to top

Help for blocked addresses?

We try our best to be able to deliver to every address in ROI, but unfortunately there are some addresses which we are unable to deliver to. In this case we ask that you choose another address for delivery.

Back to top

Further questions about My delivery

Click here to contact us for more information

Back to top

  • 2010

  • Every little helps