Frequently Asked Questions

How long will it take for my Clubcard Deals Token(s) to arrive?

Deals Token(s) will normally arrive within 7 working days of receipt of an order.

What happens to the change from Clubcard Deals?

Any change from your Deal will be credited back to your Clubcard Account and included in your next Clubcard Statement.

If I don’t have enough Clubcard Vouchers for the Deal I want to order can I use cash or a cheque to top up my vouchers?

No, payment can only be taken in Clubcard Vouchers. However, you can top up your Deals Tokens in cash with the supplier.

How long are my Clubcard Deals Tokens valid for?

Your Deals Tokens are valid for 6 months.

Can Clubcard Deals refund my Deals Tokens?

Unused and in date Deals Tokens can be returned to Deals for a Clubcard Points refund.

How long are Deals Tokens valid for?

Tokens are valid for 6 months from the date they are issued, unless otherwise stated.

Do I need to state when I want to use my Deals Tokens?

No – your Deals Tokens can be used whenever you like as long as they are still valid at the time.

Can I use someone else's Clubcard Vouchers?

Only orders with your name printed on the Clubcard Vouchers will be accepted for a booking.

How can I find prices and opening times for a Deal?

You can find the prices, opening times and information on the suppliers websites - follow the link from the specific supplier deals page on the Tesco Clubcard Deals website. Alternatively, you can call the Clubcard Deals team on 00800 0 100 0707.

Where can I find more information about Clubcard Deals?

See the Deals Brochure or phone the Clubcard Deals team on 00800 0 100 0707.