All the information you need to get around the site and shop online. Just click on a question to find out the answer.
What is Tesco.ie?
How do I contact you?
How do I search for something?
How do I register?
What happens if my details change?
How do I check/change my order?
Is it safe to give my bank account or card details online?
Can I return goods?
I need Help!
Help! I'm lost!
How does my shopping basket work?
I don't have a Clubcard!
Can I use my Clubcard vouchers online?
Can I place an order and arrange for it to be sent to another address?
Do you deliver overseas?
What payment/laser/credit cards do you accept?

What is Tesco.ie?

Tesco.ie is an Internet version of your local Tesco Ireland supermarket. You still enjoy all of the benefits of shopping in your local store with the highest quality products, the best service, and low prices - and yes, you still earn Clubcard points with every purchase.
Tesco.ie is operated by Tesco.com ltd, (registered company number 3942522) whose registered office is at Tesco House, Delamare Road, Cheshunt, Herts EN89SL
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I need Help!

This is the general Help file for Tesco.ie, internet home shopping, and should answer most of your questions. You can also view our 'Quick Tour' and 'First Time User' guide for more information.If you log in to the Grocery site, you’ll find more help on how to shop.
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How do I contact you?

If you can't find what you're looking for here or in any of the specific online Help files, then please feel free to contact Customer Services using the details listed below:

Grocery
Telephone 00 800 00 225533, between 9am and 11pm Monday to Friday, 9am to 8pm Saturday and 10am and 6pm on Sundays or email us at customer.services@tesco.ie

Babyclub
Telephone 00 800 00 591688, 9am-8pm Monday to Friday, 9am - 5pm Saturday

Tesco Personal Finance
Telephone 1800 555 743 or email us at visa.comments@tesco.ie

Clubcard
Telephone 00 800 00 591688, 9am-9pm Monday to Friday, and 9am to 5pm on Saturday

Tesco Ireland Stores
Telephone 1850 744 844 or email us at customer.services@tesco.ie
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Help! I'm lost!

Don't worry, it's quite easy to find your way around once you know how!

Use the blue tabs along the top to move to important locations within the site, or to move around within a store (eg to see what's in your basket).

The 'quick links' along the top help you move to different 'departments' of the Tesco.ie superstore site. If you hover your curser over the department tab eg. Bakery, you’ll see a full list of all the shelves of products. Click on any of these shelves and you’ll see all the products available.
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How do I search for something?

All the shopping sites have a search facility on the right hand side of the screen. Enter a couple of words relating to the thing you're looking for, and click the 'go' button to see a list of matching results.
Once you have done the search you can browse the products as usual without having to put them in your shopping basket.

Tip - try to avoid using lots of words and/or very common words like 'the', because these will slow the search.
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How does my shopping basket work?

Just like a shopping basket in a supermarket, you can put things in your basket (by clicking on the 'add to basket' button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committing to a purchase until you take your selected item(s) through the checkout - and you can still cancel or amend your order after you've checked out (up until 10pm the night before your delivery).

You can check what is in your basket at any time by viewing the 'shopping basket' on the right hand side of your screen. If you want to increase or decrease the number of items you are buying, click on the + or - sign. If you want to remove something, click on the x to the right of the product and we'll take it out of your basket.

When you have finished your shopping you can click on 'View full basket' to see everything you have selected. You can add in notes to your picker to make sure you get exactly what you want. Click on 'checkout' when you’ve finished shopping. Remember, you can go back and change your order up until 10pm the night before your delivery.

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How do I register?

You’ll need to register your address with us - so we can check we can deliver to you - and then you’re ready to start shopping. To register, click on the 'Register & Sign-in' tab at the top of the page. You will be asked to register before you make your first purchase.

When you register, we collect the information we need to fulfil your order, or to contact you if there's a problem. During registration, you can also view the full terms and conditions of our online shopping service. You'll need to provide your name, address, contact telephone number etc, but you don't have to enter your credit card details at this stage (though we do have a secure feature where you can do this to speed up your shopping if you wish).

Hint - keep your Clubcard handy so you can enter these details as you register to earn points on your online purchases. 
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I don't have a Clubcard!

Don't worry! When you register, we'll set up an online Clubcard for you, so that you can still earn a point for every pound you spend online with us.
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Can I use my Clubcard vouchers online?

At the moment, the vouchers you earn will be sent to you in the post, in the normal Clubcard mailing; this means that they can only be redeemed in a Tesco Ireland supermarket, and not at Tesco.ie. However, we are working on a way to enable you to redeem your rewards online, so watch this space!
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What happens if my details change?

When shopping online, you can change some details, such as your telephone number, by going to 'Log Out / My Details'. However if you want to change your Clubcard details or your address, you will need to contact our Customer Services Department.

Telephone 00 800 00 225533, between 9am and 11pm Monday to Friday, 9am to 8pm Saturday and 10am and 6pm on Sundays, or email us at customer.services@tesco.ie
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Can I place an order and arrange for it to be sent to another address?

Yes you can. When you reserve your delivery slot, we’ll ask you where you want your groceries delivered. At this stage, fill in the details for a new address.
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How do I check/change my order?

You can cancel or change any of your current orders online up until 4pm on the day before delivery, Monday to Saturday. To do this simply:
  • Login to Grocery store as usual
  • Click on 'Order History' on the Navigation Bar above to view current orders.
  • You can cancel a pending order by clicking 'Yes' in the 'Cancel Order' column next to it, then clicking 'OK' in the confirmation box that appears.
  • To change the date or time of the order, click on the date that appears in the 'Change Delivery Slot' column, then choose a new delivery slot from the selection that appears.
If you have any problems please feel free to contact Customer Services on 00 800 00 225533 between 9am and 11pm Monday to Friday, 9am to 8pm Saturday and 10am and 6pm on Sundays.
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Is it safe to give my bank account or card details online?

Yes. We encrypt your order and the transaction details to make sure that they are completely safe as they cross the internet.

Safe Shopping with Tesco You can be totally confident when you are shopping with Tesco.ie - our Secure Server Software encrypts your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. The latest versions of Explorer (3.0 and up) and Netscape (3.02 and up) both support this secure connection.

With a Tesco credit card you can shop online with confidence. We guarantee to cover you against fraudulent transactions carried out, without your knowledge or consent, when you use your Tesco credit card at Tesco.ie or while shopping anywhere on the internet. 
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Do you deliver overseas?

Unfortunately, we can only deliver products from our online stores to addresses within Ireland.
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Can I return goods?

At Tesco.ie we aim to provide a first class service for our customers. However, should you discover a problem upon delivery, we want to help put matters right. Simply contact our customer service team using the details below, and they will do all they can to help you out.

Grocery
Telephone 00 800 00 225533, between 9am and 11pm Monday to Friday, 9am to 8pm Saturday and 10am and 6pm on Sundays or email us at customer.services@tesco.ie
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What payment/laser/credit cards do you accept?

Visa, Mastercard, American Express, Laser

 

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