Tesco.ie Terms & Conditions

Terms and Conditions for the Use of the Tesco.ie Site

  1. Our contract with you

    The Tesco.ie Site (from here on called "this Site") is operated by Tesco Ireland Limited (from here on called "Tesco", "we" or "us" and "our" has a related meaning).

    We want our legal relationship with you in relation to this Site to be fair and clear. We have therefore set out how the different parts of that relationship will work in three important documents, which are available on this Site. These are:

    • Our Terms and Conditions for the Use of the Tesco.ie Site (this document), which covers the general use and operation of this Site;
    • Our Terms and Conditions of Sale, which covers placing orders, receiving deliveries, making payment, returns and other related matters; and
    • Our Privacy & Cookies Policy, which covers how we may use information about you and your use of this Site.

    You should read each of these documents carefully as together they form the basis of our legal relationship with you and they affect your rights and liabilities under the law.

    In addition, sometimes other terms and conditions or policies we have in place may be relevant to our legal relationship with you. These will include, for example, any terms and conditions that apply to promotions or competitions.

    If you do not agree to these terms and conditions, please do not register for or use this Site. By registering to use and on each occasion that you then use this Site you agree to be bound by these terms and conditions, including any amendment that we may make to them.

    We may amend these terms and conditions from time to time. Any amendments will be notified to you using the e-mail address you give us or by a suitable announcement on this Site. Changes to these terms and conditions will apply after we have given such notice. If you do not wish to accept the amended terms and conditions you should not continue to use this Site. If you do continue to use this Site, you will be bound by the amended terms and conditions.

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  2. Minimum requirements for registration and use

    To register for and use this Site you must be:

    • over eighteen;
    • acting only as a consumer and not in any business capacity;
    • the holder of a valid Tesco Clubcard (including a virtual Clubcard which you can get when you register).

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  3. Personal details

    You must ensure that the details you provide on registration are correct and complete and that you keep them up to date by updating your personal details on this Site.

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  4. Technical compatibility

    You must ensure that your computer hardware and software, including internet access, meet the requirements of this Site.

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  5. Password security

    When you register to use this Site you will be asked to create a password. You must keep this password confidential. You will be responsible for all activities, including the placing of orders, that occur using your password. If you know or suspect that someone else knows your password you should contact Customer Services immediately. We may require you to change your password at any time to maintain the security of your account.

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  6. Intellectual property

    The content of this Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display content from this Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this Site without written permission from Tesco.

    No licence is granted to you in these terms and conditions or elsewhere to use any trade mark held by Tesco or any affiliated companies including, without limitation, the trade marks TESCO and TESCO CLUBCARD.

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  7. Prohibited uses

    You may not use this Site for any of the following purposes:

    • disseminating any unlawful, misleading, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
    • transmitting material that encourages criminal conduct, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice;
    • gaining unauthorised access to any computer system;
    • interfering with any other person's use of this Site;
    • breaching any laws concerning the use of public telecommunications networks;
    • interfering or disrupting networks or web sites connected to this Site;
    • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

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  8. Indemnities

    You will indemnify Tesco against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:

    • any claim by any third party that the use of this Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
    • any claim by any third party that the use of this Site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
    • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of this Site by you.

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  9. Availability of this Site

    We may at any time suspend or restrict the operation of this Site without notice.

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  10. Third party content

    This Site will include content, in particular advertising, from third parties. We will not be liable to you for the accuracy of this content or for any dealings you may have with any third party in connection with or as a result of that content. If we are informed of any inaccuracies in such content we will correct them as soon as we reasonably can.

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  11. Links to other sites

    This Site will include links to other Internet sites, including those of other businesses, where other terms and conditions will apply. We will not be liable for any content on these sites or any of your dealings with the businesses that may operate them.

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  12. Your information

    We will use your information only in accordance with our Privacy & Cookies Policy.

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  13. Suspension and cancellation of registration

    You may cancel your registration at any time by calling Customer Services. If you do so, you must stop using this Site.

    We may suspend or cancel your registration at our complete discretion and at any time with or without notice to you. We will not be required to retain any information we hold about you after that time.

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  14. General

    We shall not be liable for any breach of these terms and conditions caused by circumstances beyond our control.

    These terms and conditions shall be governed by and construed in accordance with the laws of Ireland.

    If you access this Site from a country other than Ireland you do are responsible for compliance with relevant laws there. You may not access this Site from countries where such access or the contents of this Site are illegal.

    You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

    If any provision of these terms and conditions is found to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

    If you breach these terms and conditions and we do not take any action, that will not affect our ability to rely on these terms and conditions later.

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  15. Ecoupon terms and conditions

    a. Using eCoupons

    eCoupons can only be used online at www.tesco.ie subject to these general terms and conditions, and any other specific conditions notified to you on the issue of an eCoupon. No eCoupon is redeemable through any website owned or operated by Tesco Stores Limited (Tesco") other than tesco.ie or any Tesco store.

    An eCoupon is redeemed by entering its code at the appropriate point in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the eCoupon.

    Your use of an eCoupon indicates your agreement to be bound by these eCoupon Terms and Conditions.

    Tesco reserves the right to withdraw or cancel an eCoupon for any reason at any time.

    b. Distribution of eCoupons

    eCoupons are, and remain at all times, the property of Tesco.

    The right to use an eCoupon is personal to the original recipient and may not be transferred. No eCoupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Tesco.

    eCoupons distributed or circulated without the written approval of Tesco, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.

    c. Permitted usage of eCoupons

    Unless expressly stated otherwise at the time of issue of the eCoupon;

    Each issued eCoupon will be valid for use by a recipient only once,

    Only one eCoupon will be valid for use per customer or household, as the case may be, and,

    An eCoupon may not be used in conjunction with any other special offer or eCoupon.

    Even where eCoupons expressly state at the time of issue that they may be used in conjunction with other eCoupons or offers, any eCoupon code beginning RX may not be used in conjunction with any other eCoupon code that also begins RX.

    eCoupons cannot be exchanged for cash or used to purchase gift-vouchers.

    d. Excluded goods and services

    Certain goods or services are excluded from all eCoupon offers. These include purchases of tobacco products, infant milk formulae, prescription medicines and the delivery charge. From time to time other goods or services may be excluded and any such further exclusion will be notified to you along with the eCoupon or through the tesco.com website.

    eCoupons may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the eCoupon, in which case notice will be given to you at the time of issue of the eCoupon.

    Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

    e. Minimum spend requirements

    Where the redemption of an eCoupon is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products which will be communicated to you at the time of issue of the eCoupon. Excluded products and supplementary charges, such as delivery, gift wrap or postage & packing, shall not count towards a minimum spending requirement.

    If more than one minimum spend offer is valid for use in an order, there must be sufficient qualifying spend to meet the requirements of each offer in total. For example, to use a 3 off 30 eCoupon and a 5 off 50 eCoupon in the same transaction (assuming that these eCoupons can be used together), you must spend at least 80.

    f. Calculation of discount

    Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.

    Where purchases are stated to be offered on a "VAT-free" basis, the prices of qualifying items will be reduced by the equivalent of VAT. At the current VAT rate of 20% this equates to a discount of 16.67%.

    Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.

    g. Security and Fraud

    When you use an eCoupon you warrant to Tesco that you are the duly authorised recipient of the eCoupon and that you are using it in good faith.

    If you redeem, attempt to redeem or encourage the redemption of eCoupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

    If we reasonably believe that any eCoupon is being used unlawfully or illegally we may reject or cancel any eCoupon and you agree that you will have no claim against us in respect of any rejection or cancellation. Tesco reserves the right to take any further action it deems appropriate in such instances.

    h. Limitation of liability

    At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

    All offers are subject to availability and while stocks last.

    Tesco shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eCoupon or any failure or inability of a customer or household to use an e-Coupon for any reason.

    i. Miscellaneous

    We reserve the right to vary or terminate the operation of any eCoupon at any time without notice.

    The failure of Tesco to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceablility. Tesco reserves its rights in respect of these terms and conditions at all times.

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Tesco Ireland Limited a company registered in Ireland whose registered office is at Gresham House, Marine Road, Dun Laoghaire, Co Dublin.

Last update: 05/06/2015 Tesco.ie © 2015