1. You are here:
  2. Tesco Bank >
  3. Car Insurance Home >
  4. FAQs

FAQs

Tesco Car Insurance is provided by RSA Insurance Ireland Ltd.

If I have an accident, how do I make a claim?

All you have to do is call the Tesco Car Insurance Claims Assist Line on 1890 812 123 and your claim will be dealt with over the telephone.

What type of cover can I buy?

Tesco Car Insurance is provided using three different levels of cover for you to choose from - Value, Standard and Finest.

The key differences of these three policies can be viewed here.

Get a Quote

Do I get any discounts for being a Clubcard customer?

Yes, if you are a Clubcard Customer you get a discount of 10% (subject to minimum premium)

See all offers, terms and conditions.

Do I get Clubcard points on my Tesco Car insurance premium?

Yes, you’ll collect 1 point for every €1 you spend on your Tesco Car Insurance premium.

Where can I find my Driver/Licence number?

Your Driver/Licence number will be on your licence, but may be in slightly different sections, depending upon when the licence was issued.

What are the standard features and benefits of Tesco Car Insurance?

Standard features and benefits include:

  • Third party cover
  • Fire and theft cover
  • Accidental Damage cover
  • Uninsured driving protection
  • In car entertainment and navigation systems
  • Fire Brigade charges
  • Using your car abroad
  • Tesco Breakdown Assistance
  • Driving other car (Third party)

See also the policy booklet for more information.
These key differences of these three policies can be viewed here.

How do I get a quote?

You can get a quote by clicking on Get a Quote

Your quote can be retrieved by entering your quote reference number and your date of birth.

How do I arrange cover if I am happy with the quote I receive?

If you wish to buy Tesco Car Insurance, simply buy online. Click here to get a quote. If you encounter any difficulties purchasing online, please call the Tesco Customer Hotline on 1890 812 123.

I've been a named driver on someone else's policy for a few years - does that entitle me to a no claims discount if I start my own policy?

Yes, a driver named on someone else's policy will be credited with the appropriate introductory no claims discount, according to the number of full years they are named as a driver. For example, if the driver is named for 3 years and 6 months, they shall receive an introductory no claims discount of 3 years. The granting of this introductory no claims discount is subject to:

  • The driver holding a full EU driving licence at the time he/she is proposing for motor insurance
  • The driver having held no previous insurance in their own name
  • The driver having no more than 4 penalty points on their licence.
  • The driver being accident/claims free for the last 3 years, conviction free for the last 5 years and disqualification free for the last 10 years.

I'm getting a second vehicle, can I use my no claims bonus twice?

No, the no claims discount has to stay with one vehicle at a time.

As a named driver, can I drive someone else's car with their permission?

No. Only the policyholder can drive other cars provided that the certificate of insurance states the policyholder may drive other cars.

Can I use my car abroad?

Yes, Tesco Car Insurance gives you full cover within the EU for 31 days, within your insurance period. Green Cards are not necessary for travel in most European countries. For travel to a country which still requires a Green Card to be issued, this will also be included at no additional expense.

Do you insure motorbikes/caravans/boats/commercial vehicles?

Sorry no, only privately owned cars.

How do I pay for my cover with Tesco Car Insurance?

To cut administration costs and keep our prices down for our customers, we take payment by credit card, laser card or by monthly installments via Direct Debit. Please note that we are unable to accept cheques, postal orders, money orders or cash.

Can I pay by installments?

Yes, you can pay by installments via the Direct Debit facility, however we will require a deposit by Credit Card or Laser Card and a service charge will be applied for the installment facility.

Do Tesco Car Insurance policies offer a courtesy car in the event of an accident?

If you choose to use the approved repairer scheme, Tesco Car Insurance will supply a courtesy car - for 7 days on a Standard policy and 14 days in the case of theft on a Finest policy.

I am currently insured to drive a company car through my employer. Do these claim free years contribute to a no claim discount?

Yes, if you had full time use of company vehicle (on Full Licence) and are retiring or coming off the company fleet policy, you will be credited with the appropriate no claims bonus, according to the number of years named. To do this, you need to obtain two letters - one from your previous employer stating you had full time use of a company vehicle claim free, and one from your former employers insurer stating that no accidents or claims were recorded in the last 3 years against you while on their policy.
In addition, you should have no more than 4 penalty points on your licence and be conviction free for the last 5 years and disqualification free for the last 10 years.

What is the Fixed Expense charge?

Each Tesco Car Insurance policy includes a fixed expense charge, which is currently €45, and is an amount which will not be refunded to you, should you cancel your policy after the cooling off period.

Claims

Do I need to contact the Gardai after an accident involving my car?

If you have been involved in an accident you should report the accident to the Gardai.

What happens if my car is stolen?

You must notify the Gardai immediately then call the Tesco Car Insurance Claims Assist Line on 1890 812 123 who will give you all the necessary support and information you need.

Who repairs my car?

The policy gives you access to a Recommended Repairer Network which may be able to provide you with assistance in relation to the damage to your vehicle.

These garages have been appointed to provide the highest customer service and quality of repairs for Tesco Car Insurance customers. Call 1890 812 123 to locate your nearest garage.

What happens if I want to use my own repairer?

No problem, however you will not be entitled to the benefits of the Motor Express service.

What is a total loss/write off?

If the cost of repairs exceed the market value of the car then it is likely it will be considered it to be beyond economic repair. This is often referred to as a total loss.

If my vehicle is a total loss, what will I receive in settlement?

The current market value of your vehicle. The policy also covers the disposal of your vehicle.

How long will it take to sort out my claim?

The aim is to deal with your claim in the shortest time possible.

What is a policy excess?

The policy excess is the amount you are asked to contribute towards the cost of a claim for accidental damage under your comprehensive policy. The excess on the Finest policy is €150, €300 on the Standard policy and €500 on the Value policy.

What happens if the accident was not my fault?

You can pursue the other driver's insurer, or RSA Insurance can handle your claim and pursue the recovery on your behalf to ensure your no claims bonus is not affected.

What happens if the accident was my fault?

RSA Insurance will handle your claim and the other driver's claim as quickly and efficiently as possible. If you receive any correspondence from the other driver or their insurers, please forward it to RSA Insurance who will respond to it on your behalf.

What if the other driver disputes the accident circumstances?

RSA Insurance will discuss in detail the circumstances of the accident with you and will investigate the accident with you at the scene of the accident. Disputes will be resolved by negotiation where possible. If a dispute cannot be resolved, there may be a need to revert to a dispute resolution procedure or court of law.