Every little helps
Because every little helps, we're always trying to make your shop easier.
From saving you time and money, to getting the most out of ordering online, you'll find some of the ways in which we go the extra mile on this page.
Substitutions never cost more
Your loaf. If we have to substitute it for a more expensive one. We won't charge you extra dough.
We'll always try to offer you an alternative if an item you've ordered isn't available. If it's more expensive we'll only charge you the price of the item you ordered* so you'll get a better deal - and that includes Multibuy promotions too.
If you don't want the substituted item, just hand it back to our staff for a full refund. And don't forget that you can tell us your substitution preferences
*Excludes some promotions, such as link-save offers and meal deals. Selected stores only.
Tidy your Favourites
Delete unwanted Favourites with a single click
Select the (Favourites) you don't want anymore, and click 'Delete Selected'
News and offers on Facebook
Be the first to get our latest news and offers
Join us on Facebook
Stick to your budget with no surprises at the checkout
See a running total of your spend on screen as you shop. You'll know exactly what you're spending so it's easier to stick your budget
We highlight any deals you've missed. So you can get a B.O.G.O.F. Before you log off.
We don't want you to miss out on multibuy or buy one get one free (BOGOF) offers. That's why when you add items to your basket, we'll show you which offers you've missed so you can decide whether you want to add them before you checkout. Simply change the quantity to make the most of your savings.
Sort by price
Find the lowest prices
As well as value for money on everyday essentials you can now sort products by price to find the cheapest items more easily - fast and simple!
Items you buy most often - now in one place
See up to 50 items in My Usuals. Select what you need and add them to your basket in as little as two clicks.
All offers in one place
You'll find all your special offers in one place. So it's bargain hunting... Without the hunting.
Want to see all the regular in-store offers but don't have time to hunt them down? With over 1,000 grouped together in one place each week, you can find what you want quickly and save money.
Collect Clubcard points
Clubcard is our way of saying thank you for shopping with us and is a great way to get something back - simply for doing your shopping!
You can collect Clubcard points on everything online, just like you do in-store. Find out more.
Use eCoupons even after you've checked out. And never miss a saving. So it all adds ... down.
Forgotten to use an eCoupon? We want you to be able to save money so now you can add them to your order even after you've checked out. Simply go to 'My Orders', re-open the order, add your eCoupons and check out again.
*For illustration only and not a valid code
Try our greener delivery option. Bags full of shopping. Minus the bags.
Why not go green and have your groceries delivered without plastic bags. Not only will you be doing your bit for the environment, but you'll collect 1 green Clubcard point for every 10 items ordered. Just select "Please deliver my groceries without bags" at the bottom of the delivery slots booking page.
Cheaper Alternatives. Choose your eggs... And we'll beat them.
With over 5,000 Cheaper Alternatives on leading brands when you shop online for your groceries, there's plenty of opportunity to make great savings.
Sign up online and we'll send you Clubcard e-Coupons in the future. So you don't miss out. It's that e-asy.
Simply click here to go to your account and follow the instructions at "Your Preferences"; and the coupons you receive in your future Clubcard statement will feature a code that can be used online, rather than in-store
If you put it in your basket in store, you'll find it your 'Favourites' online
Just register your Clubcard number and find all your regular Tesco store shopping* in 'Favourites'. You can now buy all of your Favourites with just two clicks, go to 'All Favourites', choose 'Select all' and 'Add Selected'
Get an hour back in your day
Helping you plan your time
If you've booked a 2 hour delivery slot, we'll send you a text on the morning of your delivery via our new text alert service* giving you a 1 hour delivery window so you can get on with the rest of your day.
Click here to check whether we have the correct mobile phone number for your account.
* Selected stores only.
Use Multisearch to find items quickly
Got a shopping list? Simply type your list into Multisearch in the top right hand corner of our grocery website so you can quickly find everything you need.
Quick shop using last order
Repeat your last order in just a few clicks
Select items you want from your last order for a quick shop. Just go to 'Last order' in "Favourites' to select and add to basket all items you bought in your last delivery.
Shop On The Go
Scan and shop for groceries wherever you are with our FREE app - now also available for Android™
Download our latest App for FREE. Scan grocery items wherever you are with our barcode scanner and pop them in your basket.
Android is a trademark of Google Inc
Get non-food with your groceries
Now you can order loads of other items with your groceries.
To help make things easier for you, we've expanded the range of non food products which you can order and get delivered at the same time as your grocery shop.
We'll deliver to your holiday cottage. Well, you probably need a holiday from shopping.
The last thing you want to worry about on holiday is going shopping for your groceries. You can place your order up to 3 weeks in advance to wherever you're staying in the Ireland and save yourself a trip to the shops*. Simply start an order to a new address.
Why not pre-order a delivery for your return from holiday? Well... saves you a trip.
Arriving back from holiday to an empty fridge is the last thing you need. So next time you're planning a break we can help. You can place your order up to three weeks in advance and not have to worry about a trip to the shops when you get home.
We take plastic.
When we deliver your shopping, you can ask our drivers to take away any plastic bags you have at home for recycling. And they don't have to be from Tesco - we'll take any others too
Find recipes for every occasion and get the ingredients in the click of a button
Plus, cooking tips and videos and lots of seasonal inspiration. You'll never be short of ideas with our delicious recipes, all with a ready-made click-to-buy shopping list at your fingertips. Even better, we'll divide all the ingredients up into things you probably already have and things you probably need to save you time. Then all you need to do is select the ingredients you want and add them to your basket.
Cooking tips and videos
Discover our clever tips and tricks to make life in the kitchen easier
From decorating fairy cakes, to the perfect crackling, our cooking tips and videos will help you learn new skills and improve your current skills in the kitchen.
'Display until' dates
We always check you're happy with your 'display until' dates. Well, we wouldn't want you going off us.
Every now and then a product doesn't have as long as we'd like before the 'display until' date. If that's the case, we'll highlight it on your receipt and put it in a blue plastic bag. That way you can decide if you want to keep it or hand it back to the driver for a full refund.
Our picker Peter is trained to pick a perfect pepper.
You can trust our trained personal shoppers to choose your produce just as you would. They know what's too soft or too firm. And they know what's just right. Once they've picked your shopping, they'll pack it carefully making sure that the heavy items don't damage the soft ones
Looking for inspiration in the kitchen?
From speedy mid-week suppers to delicious dessert favourites, our recipe app will help you to find the perfect recipe for every occasion.
Download our recipes App for FREE and in just a few clicks you can add all the ingredients to your basket and have them delivered to your door.
Write a note
Prefer ripe tomatoes or green bananas
We'll pick your fruit and vegetables however you like it. Just write a note to your personal shopper when you place your order online. Whatever your preferences, they'll pick the freshest produce with the longest 'display until' dates just as you would.
We take the utmost care with our fresh food.
We are confident about the quality of our food. If for any reason you're not completely satisfied with our food, you can hand it back to the driver and they'll arrange a full refund.
Because you can't see our produce for yourself, we've given some items a 'product life' logo to help.
This shows how long the product is likely to be at its best - anything from 1-14 days. That's not to say the product will 'go off' straight after; it just means you'll be able to plan your meals.
No quibble refund
Unhappy with something? We'll give you a refund with no quibble. As long as you've not had a nibble.
If you're trying online shopping for the first time or maybe you've just ordered items you no longer need, don't worry. Just hand back any unwanted items to your driver when your shopping is delivered and they'll make sure that you get a full refund.
Customer service in the UK
Call one of our friendly UK
Customer Service team - like Cathy in Cardiff.
We want to help make your life easy. That's why our Customer Service team is based in the UK. Whatever your question, please call us on 0845 722 5533 between 7am-11pm Monday to Saturday and 10am-10pm on Sunday.