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Help and FAQs

Clubcard - what's it all about?

Applying for a Clubcard

How can I apply for a Clubcard?
There are several ways to apply for a Clubcard. You can pick up an application form containing a temporary card in store and register it (temporary card) online or by post or join by calling the Customer Service Centre on 00800 00 59 16 88. We'll then send you a permanent card.
How do I register my temporary card?
You can register it (your temporary Clubcard) online or call the Clubcard Helpline on 00800 00 59 16 88.
How long will it take to receive my permanent Clubcard?
Your permanent Clubcard should be with you soon. If you applied more than 4 weeks ago, and are concerned at all about the whereabouts of your card, then give our Helpline a call on 00800 00 59 16 88.
What will I get when I join?
When you join you will receive a welcome pack containing your permanent Clubcard and two key fobs.
Are there any restrictions on where I can use my temporary Clubcard until my permanent plastic card arrives?
The only places you can't use your temporary card are at Pay@pump and the café.
Why do I need to register my personal details?
If you don't tell us who you are or where you live, we are unable to send you your Clubcard statement and any vouchers you have earned. If you have an unregistered card, you can provide us with your details by registering your unregistered card online or by calling our Customer Service Centre on 00800 00 59 16 88.
Can I use my temporary card when I shop online?
Yes. However, your Clubcard needs to be registered first. If you haven't registered it yet, you can register your temporary card here or by simply calling our Helpline on 00800 00 59 16 88.
I have two different key fobs - do I need to use both of them?
No, they both have the same functionality. Pop one on your keys, and give one to another member of your household so they can collect points for you.

Clubcard points

What is qualifying spend and how do I earn points?
Depending on where you use your Clubcard there will be a minimum spend required before you start to earn points. The earn rate will also differ depending on where the transaction takes place. Full details are shown in the table below:
What are non-qualifying products?
Unfortunately you cannot earn points on all products due to various legal, regulatory or contractual reasons. The products that points cannot be earned on are: tobacco or tobacco related products, lottery, stamps, prescription medicines, infant formulae milk, Tesco Gift Cards, saving stamps, in store concessions, Paypoint payments or for purchases of some Tesco Bank products. Other products may also be excluded from the scheme at the discretion of Tesco.
What are carried forward points?
Any points that fall below the qualifying threshold, or any points that remain in your account once your Clubcard vouchers have been issued, will be carried forward to the next collection period. If an account is unused for two years, the carried forward points will expire and be removed from the account.
Where are my points from Tesco Bank held?
Points from Tesco Bank are held and converted separately in your account at the time of the statement mailing. Depending on the amount of points you have collected, you may receive Clubcard vouchers from both Tesco and Tesco Bank in your statement.
I have a Tesco Bank credit card and have been using it. I have just got my statement but there are no points from my credit card on it. Where are they?
If you have a Tesco Bank credit card, your points may appear on a separate statement. Please allow a few days for this to arrive in the post. If you would like to have your cards linked to one account, just call our Clubcard helpline on 00800 00 59 16 88 and someone will talk you through it.
Looking at my points transactions on My Clubcard account, I don't remember using my card for a transaction and think someone may be using my card. What do I do?
Please call our Clubcard Helpline on 00800 00 59 16 88 to discuss.
I am missing points. Where are they?
Though Tesco and our points partners try to capture all points within your expectations, some areas are unable to add points on a frequent basis. These are: For all other areas we would expect points to be added within a week.
Please allow time for these to be added. If it is taking longer than the timings listed above, please call the Clubcard Helpline on 00800 00 59 16 88.
How can I find out how many Clubcard points I've got?
You can find out by looking at your account online, click here for My Account.
One of my relatives has died. Can I change their card to my name so that their points aren't lost?
No. The Data Protection Act prevents us from changing any details on a card without the owner's consent. You can have the points transferred to your existing card or we can send you a new card - but the request for this must be in writing.
My partner buys petrol but always forgets to take my Clubcard. Can I get the points added?
Yes, you can. You will need to take their receipts to the Customer Service Desk within 14 days of issue, with your Clubcard, and we will add the points onto your account. You can only have 2 receipts added in a 14 day period.
To help in the future, the easiest thing to do is to give them one of your Key fobs so you can both collect on the same account; and with a key fob they're much more likely to remember to collect the points!

A complete list of where to collect Clubcard points

LocationPoints
In store & online
In store* Collect 1 point for every €1 spent
Online at Tesco.ie* Collect 1 point for every €1 spent
Tesco Fuel* Collect 1 point for every €2 spent
Tesco Fuel paid for with a Tesco Clubcard Credit Card* Collect 1 point for every €1 spent plus one extra point for every €2 spend
Non-fuel purchases at petrol filling station* Collect 1 point for every €1 spent
Clothing
Clothing at Tesco Collect 1 point for every €1 spent
Tesco Bank
Tesco Clubcard Credit card** Additional point awarded per €2 spent in each purchase transaction. (€2 spend minimum)
Tesco Mobile
Tesco Mobile top-ups Double Clubcard points for every € you top-up with Tesco, in store, on-line or via text.
Other mobile top-ups Collect 1 point for every €1 spent
Healthcare
Tesco Diets Collect 1 point for every €1 spent
Tesco Opticians Collect 1 point for every €1 spent
Recycling (green Clubcard points)
Inkjet recycling For each qualifying inkjet cartridge received you will receive 100 Green Clubcard points
Mobile phone recycling Whenever you recycle an old mobile phone, you collect 500 Green Clubcard Points if it turns on. For a phone that does not turn on, you will receive 100 Green Clubcard Points‡‡
Home Energy
Bord Gais*** For every €2 you pay off your electricity bill you get 1 Tesco Clubcard point.

* Sorry, points are not awarded on tobacco or tobacco related products, lottery, stamps, prescription medicines, infant formulae milk, Tesco Gift Cards, saving stamps, in store concessions or for purchases of some Tesco Bank products. Other products may also be excluded from the scheme at the discretion of Tesco

** Tesco Clubcard Credit Card provided by Tesco Bank. Tesco Clubcard Credit Card is available to RoI residents and over 18s only. Subject to status Conditions apply

*** For full details on Bord Gais Rewards visit https://www.bordgaisenergyrewards.ie/rewards-news/bord-gais-clubcard/index.xml

Points awarded on selected cartridges only. Alternatively you can choose to make a €1 donation to Aware

‡‡ Whenever you recycle an old mobile phone, you'll collect 500 Green Clubcard Points if it turns on. Or you can choose to donate €5 to Aware on your behalf. For a phone that does not turn on, you will receive 100 Green Clubcard Points or you can choose to donate €1 to Aware.

Clubcard statement

What is a collection period?
A collection period is the amount of time you have to collect points before the statement cut-off date. At this time, the points you have collected are converted into Clubcard vouchers and sent to you with your statement.
What is a qualifying threshold?
In order to receive Clubcard vouchers, members need to collect a minimum number of points. The minimum number is referred to as the qualifying threshold and is currently set at 150 points for each collection period.

Clubcard vouchers & Coupons

When will I receive my Clubcard vouchers?
We'll send you your Clubcard vouchers in your Clubcard statement at regular intervals during the year. Go to My Clubcard account to see how long you have until the end of the current points collection period.
Where can I see how many vouchers I have earned?
You can see all the vouchers we have sent you in the last 2 years via My Clubcard account. You will be able to view the vouchers you have still left to spend, with their online codes so you can spend them online. You can also view which vouchers you have already used.
Why have I never received any vouchers?
There are 3 reasons you may not have received vouchers:
  1. Your card may not be registered. Please check it is registered by clicking here. If it is not registered you will asked to complete an application form. Please register your card and allow 24 hours for us to process it. You can then view any earned vouchers online via My Clubcard account.
  2. We may have not your correct address details. You can change your address online by going to My Clubcard account.
  3. You need to have earned at least 150 points in order to start receiving vouchers. Go to My Clubcard account to view your latest points balance.
How long are my Clubcard vouchers valid for?
Your vouchers are valid for two years - which should give you plenty of time to choose something great to spend them on.
I have found some expired vouchers in a drawer, can I still use them?
Vouchers are valid for 2 years. Unfortunately after this time you will not be able to use them.
Can I use my Clubcard vouchers online?
Yes. Simply complete your online shop in the usual way and when it comes to the point of paying, you'll be able to type in the unique 12-digit alphanumeric code that's on each Clubcard voucher at the checkout.
On My Clubcard account, there are some used vouchers displayed but I don't think I have used them. What should I do?
If you have any questions on used vouchers please contact the Clubcard Helpline on 00800 00 59 16 88.
I had some vouchers cancelled but I cannot see them in My Clubcard account?
My Clubcard account only displays vouchers still to be spent, used vouchers and those pending to be processed. If you have had some vouchers cancelled they will not be displayed online. If you have any questions about your vouchers please contact the Clubcard helpline on 00800 00 59 16 88.
I have damaged/lost my vouchers, how do I replace them?
If you plan to use them for a Clubcard Deal or spend them online it is really easy. Go to My Clubcard account and the online codes you need to enter at the checkout are listed here for all vouchers you have yet to spend. If you want to use them instore you can print them at My Clubcard Account
How can I tell which vouchers I have used or still have left to spend?
Go to Your Vouchers page on My Clubcard account to view all the vouchers we have sent you in the last 2 years.
I received a coupon from the till called a Clubcard Bonus - what is this?
It's simply an additional thank you from us. Clubcard Bonus coupons are for items we think you might like, and can help you to build up your points balance faster.

Lost Clubcard or Key Fobs

I've lost my keys and there was a Clubcard key fob attached to them - what do I do?
If you think you might have left them in store, please check with the Customer Service Desk to see if they have been handed in. You can also call our Clubcard Helpline to see if they have any additional information on 00800 00 59 16 88.
I've lost my Clubcard and/or key fobs - how can I get replacements?
That's no problem at all. Go to My Clubcard account and you can easily order a replacement online.
I've lost / damaged my temporary card - what can I do?
Please check your temporary card is registered by clicking here. If it is not registered you will asked to complete an application form. We will then issue you with a permanent Clubcard and key fobs within 10 working days.
If your card is registered please go on to My Clubcard account and order a replacement card.
I have signed up for a Clubcard online but not yet received it - what should I do?
Your Clubcard will take up to 10 working days to arrive. If it still hasn't arrived after this time, log on to My Clubcard account and go to 'Order a replacement'. You can order a new card or key fob from this page.

Joining, merging and splitting Clubcards

How do I join my account with someone else's?
If two Clubcard members live at the same address, you may join your accounts together by calling our Customer Service Centre on 00800 00 59 16 88. Both members must be available to talk to the member of staff for data protection purposes. Once complete, you will both be named members on a joint Clubcard account and both of you may administer this account.
How do I split my account from someone else's?
If you have a joint account and wish to create two separate accounts, please call our Customer Service Centre on 00800 00 59 16 88. The account will be split into two and any points collected will be divided between the two accounts based on whose card or key fob was originally used to collect the points. Any vouchers already issued will not be affected and it is the responsibility of both members to agree how to divide these up between themselves.
Can I have a card to give to someone else?
All cards are issued to the Clubcard member named on the account and must not be transferred in any way. If you have friends or family living at the same address, you may give them one of your key fobs to help you collect points faster.
Can I have a key fob to give to someone else?
Key fobs may be given to family and friends, providing they live with you at the same address. Key fobs may not be used by anyone who does not live with you.
I'd like to join my Partner's card to mine - is that possible?
Yes. Your partner needs to be at the same address as you and be over 18. We need to speak to both of you to obtain consent, so just give us a call on 00800 00 59 16 88 at a time that suits you both.
I have a joint account but my partner and I have separated. Do I need to start a new account with a new card?
No. We can remove your card from the joint account and it will take any points earned during the current collection period with it. However, we can't change the address on a partner's card - they'll need to call us to do this. Please agree between yourselves how any vouchers that you have earned will be split.
I'd like to collect points with a partner / friend. Do they need to sign up if I have two key fobs?
Not necessarily. You can give your key fobs to anyone who lives at your address and is over the age of 18, so if your partner or friend lives with you, they won't need to sign up in order to collect points as well - you can both simply use the same account.

General

What do the terms and conditions apply to?
The terms and conditions form the contract between us (Clubcard) and you (the Clubcard member) and underpin how the scheme operates. They apply to the entire Clubcard scheme and are applicable to all members. Please be aware that there are optional elements of Clubcard that may have additional terms and conditions. Examples of these are - Christmas Savers, Clubs, Deals, Clubcard Plus and Clubcard Credit Card.
Why are there separate terms and conditions for optional elements of the Clubcard scheme?
The core terms and conditions apply to all members of the Clubcard scheme. Not all of our members participate in the optional elements of the scheme, so not all of the terms and conditions are relevant for everyone.
How can I find out how many Clubcard points I've got?
To see your points balance, just check the bottom of your receipt whenever you shop at Tesco, or while you're here, why not check your points balance online.
I forgot to present my Clubcard in store - what do I do?
If you forget to present your Clubcard, you may have your points manually added to your account at the Customer Service desk in store. Please provide your receipt and Clubcard to the member of staff. Note that the transaction must have taken place within the last 14 days and that you are restricted to presenting two receipts per day.
I'm about to change my home shopping account address. Will my vouchers be automatically sent to my new address?
No, the Clubcard database is maintained separately from the home shopping one, so you will have to change the address on your Clubcard, too. It's easy for us to change your details though, simply give us a call on 00800 00 59 16 88
What happens if my details are out of date?
If you move house and forget to tell us your new address we'll continue to send your statement to your old address, which means you won't receive any vouchers you have earned. Once we are aware you have moved we will stop sending statements to your old address until you provide us with your new one.
What happens when a relative dies and they had a Clubcard?
If a family member dies, please write to our Customer Service Centre detailing the member's name, address and Clubcard number. We will close the account so that no further mailings are sent. If you are a Clubcard member yourself, you may be able to claim any outstanding points. Please provide your account details so that we can transfer any points.
Why can I only have one account?
You only need one account to participate in the scheme, regardless of the number of different cards you may have, i.e. Clubcard Plus, Clubcard Credit Card, etc. Having one account means you can easily keep track of the points you are collecting in one place and means we only need to send you one statement, which is better for the environment.
I have more than one account, what should I do?
If you have more than one account, simply call our Customer Service Centre on 00800 00 59 16 88. They will be able to merge all of your accounts into one so that you can easily keep track of the points you are collecting.
Why do you remove accounts if no points are collected for two years?
We are obliged not to keep personal information for longer than is necessary. Members that do not use the scheme for two years are considered to have left the scheme and their details will be removed. Of course, customers are free to join the scheme again in the future by simply re-registering their details.
How do I leave the scheme?
If you wish to leave the Clubcard scheme, please call our Customer Service Centre on 00800 00 59 16 88.
What happens when I leave the scheme?
If you leave the Clubcard scheme your account will be closed and you will no longer receive a statement mailing or be able to collect points. Any vouchers that have been issued will also be cancelled. If you have points in your account or vouchers that you wish to use, we recommend that you do so before choosing to leave the scheme.
One of my relatives has died. Can I change the Card to my name so that their points aren't lost?
No. The Data Protection Act prevents us from changing any details on a card without the owner's consent. You can have the points transferred to your existing card or we can send you a new card - but the request for this must be in writing.
I'm about to change my online shopping account address. Will my vouchers be automatically sent to my new address?
No, the Clubcard database is maintained separately from Tesco.ie, so you will have to change the address on your Clubcard, too. It's easy for you to change your details though with My Clubcard account.
I don't use Tesco.ie. Can I still sign up for My Clubcard account?
Yes, all Clubcard customers can sign up to My Clubcard account but for security reasons you will need to register with Tesco.ie in order to log in

My Clubcard Account

Log in

I have a Tesco.ie account but I can't log in, what do I do?
If you have forgotten your password, please follow the instructions on the log in page and we will email your password to your email account.
If you have logged in but are viewing a customer verification screen we need to verify that this is your account before we provide you with access. Please enter your Clubcard number, name and address and we will match it against the information we hold in Clubcard. Your data is really important to us and so if there is not an exact match we will be unable to give you access to your account online. Please contact the Clubcard Helpline on 00800 00 59 16 88 and they will be happy to help.
I have not been online before and want to view My Clubcard account online. How do I get started?
It's quick and easy to register to access your Clubcard account online. To help you get started, watch our video guide to assist you with logging into Clubcard. You will need to register with Tesco.ie so that we can set you up with access details. Your data is really important to us and so we will also need to verify the details you enter against the information we hold in Clubcard. Once you are set up with log in details and we have verified your account you will be able to log in any time in the future to view your account online.
I have forgotten the email address I have registered online with. What do I do?
Please call us on the grocery Dotcom helpline 00 800 00 225533.
I have forgotten the password I have registered online with. What do I do?
If you have forgotten your password, please follow the instructions on the log in page and we will send your password to your email account

Your personal details

I have a title that is not listed and I want to receive mail with my title. What do I do?
Please contact the Clubcard Helpline on 00800 00 59 16 88 and they will update your title for you.
How do I update my email address?
As your email address is used for logging in to view your account, this is managed by Tesco.ie. To update your email address go to Tesco.ie/My Account

Points

My friend can view the points detail for every transaction they make, but I can only view my points summary - why is this?
If you have a joint Clubcard account we can only display your points summary. If you are the only account holder, you will be able to view all your points transactions.

View your cards

Why is my name shown twice on the View My Cards page?
In the past you may have merged your cards together and occasionally accounts are merged incorrectly. Your points are all earned in the same account and you will receive one statement. Please call the Clubcard Helpline on 00800 00 59 16 88 if you would like your account amended.
I have a card not listed on View my Cards, what do I do?
Please call the Clubcard Helpline on 00800 00 59 16 88 to join your missing card to your Clubcard account.
I have a card number listed in View my Cards which I no longer use, can I delete it?
No, we will delete this number for you after it has not been used for a period of time.

Technical stuff

The page is not displaying, timing out or slow to display. What do I do?
Please check your internet connection. If it is not a connectivity issue then we may have a system issue. Please revisit the site later.
My vouchers page is not displaying properly. What do I do?
It may be that the internet connection is not working properly or that we have a system issue. Please revisit the page later.
How do I close the extra window that has been opened when I have looked at Show Info on the points details page?
Please click the cross at the top right hand side of the page.

General

Do you have a tutorial for My Clubcard account?
No. If you need any help please contact the Clubcard Helpline on 00800 00 59 16 88.
I have received a mailing from Tesco but I have opted out of mailings. Why I have received this mailing?
If it is your statement mailing then this is sent to all customers so that you can receive your points balance and any vouchers earned. If you think you should not have received this mailing please check your Marketing preferences on My Clubcard account and if you are opted in, you can opt out of future mailings. If it shows you are opted out of receiving Marketing mailings please contact the Clubcard Helpline on 00800 00 59 16 88.

Clubcard Deals

Top FAQs

I have not received my postal Deal tokens:
As postal delays can sometimes happen, we are unable to investigate any tokens that have failed to arrive until 14 days have elapsed from your order being dispatched. Should this be the case please call our customer service team on 00800 0100 0707 for assistance.
Please be aware we do recommend you order your Deals 28 days before you intend to book with or visit a supplier.
I have not received my e-codes for my Deal:
Emailed orders can sometimes land in your junk/spam folder so we do advise that you check there. The email address this is sent from is: DO.NOT.REPLY@tescofreetime.com
If you are unable to locate the email containing your codes, please call our Customer service team on 00800 0100 0707> for assistance.
I ordered a magazine subscription and have not received anything from you?
We now fulfil magazine subscription Deals either via the post or email.
To check how the subscription you have ordered is fulfilled, please see the "how this Deal works" tab on the Deals webpage for that magazine.
Where is my Restaurant order?
We now fulfil restaurant Deals either via the post or email.
To check how your Deal is fulfilled, please see the "how this Deal works" tab on the Deals webpage for the specified restaurant. With orders fulfilled via email, you will receive an email containing your codes to your registered email address, 2 hours from placing your order. This email is sent from; Noreply@clubcardDeals.Tesco.ie.

General

How do I redeem points to use on Deals?
To redeem your Clubcard points to use on Deals you need to first receive your Clubcard vouchers, which we send to you every quarter. Once you receive these visit our website - www.Tesco.ie/Deals to exchange your vouchers and chose from 100s of Deals.
Once you have chosen your Deals select how much you would like to exchange in Clubcard vouchers and follow the instructions on the screen.
I have lost my Clubcard vouchers, can I still order Deals?
Yes, you can access all your active Clubcard vouchers via My Clubcard Account once you have registered/logged in select My Vouchers, all of your active clubcard vouchers along with their online codes required to order Deals will be listed. This facility also gives you the option to print your vouchers.
Can I opt for the tokens to arrive via email rather than post?
No, Deal tokens are predefined on how they are sent out and currently our customers do not have the option to select a preference on this. We have specified on each Deal how they are fulfilled
How do I find prices and opening times for a Deal?
You can find the prices, opening times and other useful information on the supplier's own website - simply follow the link from their page on our website.
Alternatively, you can call Clubcard Deals on >00800 0100 0707.

Using Clubcard vouchers

Can I use my friends' or family members' Clubcard vouchers for my Clubcard Deals?
You can only use Clubcard vouchers that were sent to your registered Clubcard Account address (the address your Clubcard Statement is sent to).
I am short of Clubcard vouchers for my Clubcard Deals; can I use the points on my account to top up my vouchers?
No, payment can only be made in Clubcard vouchers.
I am short of Clubcard vouchers for my Clubcard Deals; can I use cash or a cheque to top up my vouchers?
No, payment can only be taken in Clubcard vouchers. However, you can top up your Deals tokens in cash with the supplier where relevant.
How long are my Clubcard vouchers valid for?
Your vouchers are valid for 2 years - an expiry date is displayed on each Clubcard voucher.
My Clubcard vouchers have expired, will Clubcard Deals still accept them?
No, all Clubcard vouchers must be in date to be used.
What happens to the change from my Clubcard Deals order?
Any change will be credited back to your Clubcard Account, which you will receive as new Clubcard vouchers in the next available statement.

Ordering Deals

When I order, do I put in the voucher value I am exchanging or the token value I require?
When you select the Deal you would like to purchase you enter the amount of Clubcard vouchers you would like to exchange, when you add the Deal to your basket you will be told the value of the Deal tokens you will receive along with the cost in Clubcard vouchers.
Can my Clubcard Deals tokens be posted to a different address?
No, your Deal tokens must be posted to the address registered on your Clubcard Account (the address your Clubcard Statement is sent to).
If I order more than one Clubcard Deal, will it be dispatched in one order?
All Clubcard Deals ordered at the same time will be sent out in the same envelope.
Can I cancel my booking after I have confirmed my order?
No, once the order has been confirmed processing is an automated service and cannot be stopped.

Chasing Orders

How long will it take for my Clubcard Deals order to arrive?
Postal orders will be sent within 5 working days ofyour order being placed.

Email fulfilled orders will be emailed to your registered email address within 24 hours of your order being placed. This email can sometimes land in your junk/spam folder so we do advise that you check there. The email address this is sent from is: DO.NOT.REPLY@tescofreetime.com.

To check how your Deal order is fulfilled, please see the "how this Deal works" tab on the Deals webpage
Why haven’t my Deal tokens, ordered a week ago, arrived yet?
Postal Orders
As postal delays can sometimes happen, we are unable to investigate any tokens that have failed to arrive until 14 days have elapsed from your order being dispatched. Should this be the case please call our customer service team on 00800 0100 0707 for assistance.
Please be aware we do recommend you order your Deals 28 days before you intend to book with or visit a supplier.
Email Fulfilled Orders
Emailed orders can sometimes land in your junk/spam folder so we do advise that you check there. The email address this is sent from is:
DO.NOT.REPLY@tescofreetime.com
If you are unable to locate the email containing your codes, please call our Customer service team on 00800 0100 0707 for assistance.
I ordered a magazine subscription and have not received anything from you?
We now fulfil magazine subscription Deals either via the post or email.
To check how the subscription you have ordered is fulfilled, please see the "how this Deal works" tab on the Deals webpage for that magazine.
Where is my Restaurant order?
We now fulfil restaurant Deals either via the post or email.
To check how your Deal is fulfilled, please see the "how this Deal works" tab on the Deals webpage for the specified restaurant.
With orders fulfilled via email, you will receive an email containing your codes toyour registered email address, 2 hours from placing your order. This email is sent from;
Noreply@clubcardDeals.Tesco.ie.

Using Clubcard Deals tokens

How long are Clubcard Deals tokens valid for?
Deals tokens are valid for 6 months unless otherwise stated. An expiry date is printed on each Deal token
Can my Clubcard Deals tokens be refunded?
Yes, unused and in date Deals tokens can be refunded.
My Clubcard Deals are due to expire; can I have an extension on their expiry date?
No, we are unable to extend the validity of Deal tokens. Unless otherwise stated all Deal tokens are valid for 6 months and we do hope customers are able to use their tokens in this time.
I no longer require my Deal tokens; can I exchange them for another Deal?
No, we are unable to exchange Deal tokens. Unless otherwise stated all Deal tokens are valid for 6 months and we do hope customers are able to use their tokens in this time.
Do I need to state when I want to use my Deals tokens?
No - you can use them whenever you like as long as they are valid
Will I need proof of identification when using Clubcard Deals tokens?
Yes, if asked you will be required to produce proof of identification - a bank card or something similar is suitable.
Can I book my holiday or hotel stay, without Clubcard Deals tokens in my possession?
No, you must have your Deals tokens before you book; you may be asked to supply the serial numbers on the tokens and you will be asked to send your tokens to the supplier immediately.

Christmas Savers

What happens if I become a Clubcard Christmas Saver and still receive Clubcard vouchers as usual?
Don't worry if you receive Clubcard vouchers in your first statement after joining, sometimes a statement is already on its way before we've had time to register you as a Clubcard Christmas Saver. Simply take your Clubcard vouchers to the checkout where they can be put into your savings.
I have Clubcard vouchers at home, can I put them into the scheme?
If you have any valid Clubcard vouchers, these can also be taken to the checkout and used to top-up your savings. They will be treated in the same way as a cash top-up.
Where can I redeem my top-up and bonus vouchers?
When you top-up your Saver balance at the till, it will appear in your November statement as top-up vouchers. Top-up and bonus vouchers can be redeemed in-store, online, on petrol. They cannot be redeemed on Clubcard Deals.
What happens if I decide I don't want to be a Christmas Saver anymore?
You can opt out of the scheme at any time of the year. Just call us on 00800 0059 1688. Your Clubcard vouchers will then be sent to you in your next Clubcard statement. However, any top-up vouchers you have from your cash savings will not be sent out until your November statement.
Do I collect Clubcard points on money I top-up at the checkout?
Clubcard points are not collected on any top-ups.
When is the last day I can collect Clubcard points for Christmas 2013?
Points can be collected until 1st November 2013.
How long are my top-up vouchers valid for?
Your top-up vouchers will expire after two years. But if you'd like to keep them for longer than this, then give us a call on 00800 0059 1688 and we'll issue a giftcard to the value of your vouchers.
We hope this answers all of your questions.
If you'd like to find out anything else, please call us on 00800 0059 1688.

Tesco WiFi

What is WiFi?
It's a way to connect to the internet, wirelessly, through devices such as computers, mobile phones, e-readers and games consoles
What is Tesco WiFi?
Tesco WiFi is a free WiFi service available in Tesco Extra stores for Clubcard members. Non Clubcard members can access a 15 minute trial of Tesco WiFi for free.
How much does it cost?
Nothing, but you need to be a Clubcard member to access Tesco WiFi for longer than 15 minutes.
How do I get free WiFi?
You will need a WiFi enabled device. Once inside a Tesco Extra store, simply follow these steps:
  1. Switch on the device.
  2. Switch on the WiFi and search for available networks.
  3. Choose Tesco WiFi from the list.
  4. Open your web browser and follow the instructions.
If you're connecting to Tesco WiFi for the first time you'll have to type in your Clubcard number and postcode to sign in. If you don’t have a Clubcard, you can sign up for one at Tesco.ie/clubcard/join. Alternatively, all customers can access Tesco WiFi for a free 15 minute trial – simply follow the instructions above.
Do I need to sign a contract to use Tesco WiFi?
No, but you do have to agree to our Fair Use and Privacy Policy.
How do I sign in?
As long as you've signed up, you don't need to sign in. Simply select Tesco WiFi from the list of available networks on your device when you’re in store, and we'll do the rest.
Why do I have to sign up?
It helps us to protect your security and privacy. It also makes accessing Tesco WiFi simple. Once you have signed up, you don’t need to sign in when you want to access Tesco WiFi - you’ll be connected automatically, in any Tesco store that has Tesco WiFi available
Can I access Tesco WiFi in all Tesco stores?
No, currently Tesco WiFi is only available in our Extra stores.
Can I use Tesco WiFi to watch online videos, make video calls over the internet?
Yes. And if you're planning to do any of these things, they'll work a lot better over WiFi than with a mobile broadband dongle or 3G.
My signal strength is low. What's going on?
The strength of Tesco WiFi depends on factors like how far away you are from the wireless router and how many people are trying to connect at the same time. If your signal strength is low, try moving to a different location in the store.
What kind of device works best?
Most modern laptops, smartphones, handheld consoles (like PSP and DS), MP3 players and even some printers can use WiFi these days. If you're not sure if your device will work, look in the manual or check with the manufacturer.
How do I connect?
It depends on the device you're using. Connecting with a smartphone is different to connecting with your PSP, for example. But the basic steps are always the same:
  1. Switch on the device.
  2. Switch on the WiFi and search for available networks.
  3. Choose Tesco WiFi from the list.
  4. Open your web browser and follow the instructions.
If you're connecting to Tesco WiFi for the first time you'll have to type in your Clubcard number and postcode to sign in.
If you don’t have a Clubcard, you can sign up for one at Tesco.ie/clubcard/join. Alternatively, all customers can access Tesco WiFi for a free 15 minute trial – simply follow the instructions above.
How do I connect using an iPhone/iPad?
Follow these steps:
  1. On your iPad or iPhone go to Settings > Wi-Fi >On.
  2. Under Choose a network tap Tesco WiFi. (A tick will pop up on the left.)
  3. Click the home button and open the browser. When you try to browse the web you'll go to our sign-up page.
How do I connect using a Blackberry?
Follow these steps:
  1. On your Blackberry tap on the Manage Connections icon on the main menu
  2. Tap Set up Wi-Fi Network.
  3. Tap Scan for Networks. Your BlackBerry searches for wireless networks in range.
  4. Tap the Tesco WiFi network.
  5. Tap Next to save the wireless profile. This prevents you from having to enter the network details next time you wish to connect.
  6. Tap Finish. You are now connected to the Wi-Fi network.
  7. Open your browser. It'll take you to our sign-up page.
How do I connect using an Android phone/tablet?
Follow these steps:
  1. On your Android phone or tablet go to Menu > Settings > Wireless and network.
  2. Tap Wi-Fi settings and tick the WiFi check box. Your phone will search for WiFi networks.
  3. Tap Tesco WiFi to connect to it.
  4. Open your browser. When you try to browse the web you'll go to our sign-up page.
How do I connect using a Windows PC (XP)?
Follow these steps:
  1. If you're using a laptop with a WiFi receiver button, make sure it's switched on.
  2. Go to Control Panel and click Switch to Classic View.
  3. Click on Network Connections.
  4. Choose Tesco WiFi and click Connect.
  5. A warning box will pop up. Click Connect Anyway.
  6. Open your browser. It'll take you to our sign-up page.
How do I connect using a Windows PC (Vista, 7)?
Follow these steps:
  1. If you're using a laptop with a WiFi receiver button, make sure it's switched on.
  2. Go to Control Panel and click on Network and Internet
  3. Click on Network and Sharing Centre
  4. Select Set up a new connection or network
  5. Select Connect to the Internet
  6. Select Wireless
  7. Choose Tesco WiFi and click Connect.
  8. Open your browser. It'll take you to our sign-up page.
How do I connect using a Mac?
Follow these steps:
  1. Click on the Airport icon in the top right and you'll see a list of all the WiFi networks available. (Make sure it's switched on first.)
  2. Choose Tesco WiFi from the list.
  3. Open your browser. It'll take you to our sign-up page.
How do I connect using a PSP?
Follow these steps:
  1. Switch on your PSP.
  2. Flip the WLAN switch to the On position. This switches on your WiFi.
  3. Go to the main menu and choose Network Setup.
  4. Go to Network Settings.
  5. Choose Infrastructure mode.
  6. Go to Create a new connection.
  7. Choose Scan. Your PSP will search for WiFi networks.
  8. When the network options appear, choose Tesco WiFi.
  9. Confirm the settings
  10. You'll be asked to Test the connection. Select OK.
  11. Go back to the main menu. Open the browser and type in any web address. You'll be re-directed to our sign-up page.
How do I connect using a Kindle?
Follow these steps:
  1. Switch on your Kindle.
  2. Go to Menu > Settings >WiFi settings.
  3. Choose Tesco WiFi from the list.
  4. Open your browser. It'll take you to our sign-up page.
How many devices can I register?
You can register a maximum of 5 devices per Clubcard account.
How do I deregister from TescoWiFi?
Once connected to Tesco WiFi, simply select the deregister option and follow the instructions. You can remove your account (all devices) or simply remove the device currently in use from your account. You can reregister at any time.

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